SURIA CAR RENTAL REVIEWS IN MALAYSIA

This is my 2nd time using this service from Suria. Their staff is friendly and professional. They deliver the car to us and we collected it right at the pick up lobby of the airport. Very easy and convenient. Car is clean too. No complain at all!

Simple to use and love the price that it offers!

The overall service process is smooth.

The staff are friendly and guided me thru. Car is in good condition. They answered each of questions patiently and explained clearly. Will definitely recommend others.

Google

Very satisfied, everything went smoothly

Very satisfied, will rent from this company again for future trips.

Satisfied

excellent, easy to pick up

excellent, easy to pick up

Overall, we were quite satisfied with the process from car pick-up to usage, with minimal contact with the rental company. During the rental period, a few issues arose. Although the QEEQ platform contacted us promptly and tried to resolve them, many problems were still directly resolved by us with the rental company. The QEEQ app didn't contribute significantly to problem resolution. Additionally, the vehicle information displayed on the app was not comprehensive. Details like the size and other aspects of the vehicle, although it indicated it could seat 7 people, lacked a detailed description of the overall size, interior space, and vehicle power.

Overall service was satisfactory.

事前にwechatでの連絡先の情報があり、到着時間やピックアップ、返却後の送りについてもコミュニケーションが取れていましたので、とてもスムーズでした。スタッフの方も笑顔でとても印象が良かったです。

必要な情報はすべて記載があり、大変便利でした。これまでeuropcar、sixt等大手の利用が多かったのですが、ローカルなレンタカー会社の選択肢があり、また対応もとても良かったのでとても満足しています。次回もQEEQで予約を進めたいと思います。

Everything was satisfactory except for the communication difficulty due to language barriers.

Excellent customer service

Although Suria doesn’t have a service desk at the airport, their customer service staff was very prompt in responding and meet onsite within minutes of contact. The car provided was also in very good condition.

マレーシアでのレンタルで、マレーシアの車種だったので、綺麗さは求めていませんでしたので、それなりの車でした。 塗装が剥げていたり、鍵の部分が破損していたりはありましたが、問題なく走行できる状態でしたので、大丈夫です。

値下げプロテクターはとても良いシステムだと思いました。今回は適用されませんでしたが、次回もここで予約したいと思います。

Very friendly and helpful staff

They didn't inform us in advance that eating durian is not allowed. Charged 100 for car wash when returning the car.

Good service

Easy to handle the on-line booking precedure

Very satisfied with the trip to Kota Kinabalu

Great experience. More than what we expected.

The service cooperation is acceptable, and they accommodated changes to the pickup and drop-off locations. However, the vehicle was very old and neither the USB nor Bluetooth worked.