OK MOBILITY CAR RENTAL REVIEWS IN SPAIN

Car was excellent, it was all spoilt by the counter staff on pickup. I was lied to about how my excess insurance wasn’t as good as OKRentacars insurance as my insurance cost less. I was then guided to a term on my insurance around requiring a police report to log a claim and told that I couldn’t always get one. When I pointed out the police report is only required for an accident where the police are called the member of staff was annoyed that her trick didn’t work and started moaning at me in Spanish, very unprofessional.

Worked well, nice and easy. Shame about the car provider.

This was the worst car hire experience of my life. Dreadful service and enforced extras tripled the cost.

Misleading and threatening insurance upsell

La voiture a dépassé mes attentes : C1 4 portes au lieu d'une fiat 500 3 portes, super pour 4 personnes !!! Une indication dans le terminal de l'aéroport sur le point de départ de la navette pour la récupération du véhicule serais utile.

The car was great and exactly what we wanted, however, the service was incredibly slow in picking up the car and dropping it off. Paperwork took an extraordinary amount of time, and there were many people waiting in line ahead of us who were also taking a long time to get through their paperwork, so it was not just our problem. We could give the company a higher rating if pickup and dropoff times were reduced drastically. As it was, we spent nearly 2 hours waiting to pick up our car, and it took over an hour to finish the paperwork on dropoff.

The website works great - no further comments!

Good experience

The car booked was not available and I was forced to take a 9 seat minibus for the first 2 days of the holiday, stopping us from doing what we wanted to do on those days. Once I had swapped to the correct car it was all perfect but this had been spoiled a little by the first experience.

All perfect!

Véhicule en bon état et fonctionnel. Le personnel a prélevé des frais dont certains déjà payé et n'a pas été arrangeant avec mes parents qui ne maîtrisent pas totalement l'espagnol.

RAS

This company are very dishonest. I had a bad experience with them and they Lied to me and others at the counter to make people pay extra for insurance that i did not need. The also made charges to me that were not agreed and i have been trying to contact them but they don't answer. I have emailed their customer services, and they do not answer. I have told my bank to try and recover the money. YOU SHOULD NOT USE THIS COMPANY. CHECK TRIPADVISOR FOR REVIEWS ON OK RENT A CAR

Endroit de restitution compliqué à trouver sur Waze mais bien placé car près de l’aéroport

Still waiting for my deposit

Bcp de monde pour la récupération mais peu d'agents de comptoir pour répondre à la demande donc temps d'attente long. Bcp de dégâts sur la voiture n'ont pas été marqués dans le contrat, nous avons fait un tour complet pour éviter les mauvaises surprises au retour. Aussi, il manquait un bouchon d'air sur un des pneus (dangereux !!!). Sinon, véhicule qui roule bien et sans souci particulier.

The staff at OK cars were helpful, friendly and very clear

We got a great deal from you so thank you. The vehicle was excellent and above our expectations

Personnel très moyen par rapport aux obligations de prendre une assurance complémentaire sinon pas de véhicules

WE checked the car when we rented it. When we returned it they told us that we had damaged the inside of the door. We said we had not. When the OK rental man came to check the car the first thing he did was open a door and say the inside was damaged. It was as if he knew where to look. He did not check any other door. This could not have happened when we had as as we drove straight from the airport to our friends Finca which has high fences and an electric gate. The car did not move the whole time. It cost 17 euros to fill the car up. They have not refunded the 1200 euros excess nor the 200 euros for the fuel. We have contacted out credit card company to dispute the charge. This ifs obviously an insurance scam by the company. We will fight this.

It was very easy to book. I will never book with OK rentals again. The pick up was ridiculous as we waited over an hour to collect our car and then were accused of damaging it.

La somme bloquée pour la caution est exorbitante. Et la taxe de 39 euros pour le carburant n'est pas justifiée par le loueur

Beaucoup trop c attente plus de 1 heure, de plus sur place une facturation de 200,euro de plus pour une assurance , le personnel ne parlant pas bien français, du mal à se faire comprendre , cette assurance aurai pu être évité c est dommage mais comme toujours le touriste n a pas le choix.

I had to wait too much time to get the car cause the sistem was off

- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation

- good overview of possible rents, user friendly website - the reservation system should be more clear by which renting company the car is offered, showing more clearly the logo and - the reservation system should show the rating of the renting company. For "OK cars" it appears to be very bad ... but this is not showed by your website when choosing.