HERTZ CAR RENTAL REVIEWS IN GERMANY

Didn't get the car I wanted

Like: Largest luggage space as we had a wheel chair.
Dislike: Good car but came at a price I wouldn't normally pay.

1. Charged an extra 50 euros for overtime due to flight delay, which is very excessive. It was about 1 hour. 2. Overcharged. 3. Deliberately did not provide the reserved model, claiming the order was too cheap.

Very easy to find the rental location. Although there were many renters, the process went very smoothly.

Booked a Volvo and paid, but was given a rear-wheel-drive Opel. The steering wheel struggled occasionally on the highway. Why not offer a free upgrade when the car is unavailable?

Very easy to use

Very convenient. It was early morning when I got off the plane, so there was no queue and I picked up the car directly. Because there was no C class, I was given a BMW 3, which was acceptable.

Picking up and returning the car was very simple and quick. No upselling of insurance, very good!

The rental company casually added all the insurances, making the price twice as expensive as the booking without any notice. Due to the language barrier, I didn't realize it until I returned the car. My negotiations yielded no results. Be cautious with this company to avoid being scammed.

Pretty good

The front desk service was great, their English was easy to understand, and they had everything ready before we arrived

Before my trip, I learned from Hertz staff in Hong Kong that the actual car models available for the type I booked would only be Ford Galaxy 7 Seats and Ford Tourneo 7 Seats (the rental car reviews also only listed these two default models). On July 29, when I picked up the car at Munich Airport, the counter staff, Hofmann M., informed me that the actual car available was a smaller Ford S-Max. I immediately objected, but he insisted that the Ford S-Max was in the same category (which later proved to be untrue). Because the Ford S-Max was too small, Hofmann M. suggested that I could rent a Mercedes Benz V-class 8 seats for an additional Euro 300 without the Cross Border Fee. To avoid travel delays, I reluctantly agreed. He then printed the Rental Record for me, and after reviewing it, I questioned the last three charges (Fuel option: Euro 73.24, Location service charge: Euro 69.00, and Tax: Euro 72.82). He assured me that if I returned the car with a full tank, these charges wouldn't apply, so I signed the new Rental Record. On August 14, after returning the car, I found out from the Hertz Statement of Charges that the Location service charge: Euro 69.00 and Tax: Euro 72.82 were still charged. First, if Hertz had provided me with the Ford Galaxy or Ford Tourneo as per the contract, I wouldn't have needed to pay extra for an upgrade, which is the root of the problem. Second, if Hertz couldn't provide the booked car model and needed to upgrade, the upgrade should have been free. Third, Hofmann M. stated that only an additional Euro 300 was required and assured me that the last three charges wouldn't apply, which led to my agreement and signature. His sales tactics were basically fraudulent.

Hertz provided the service, and it was very good

Good attitude, actively coordinated.

Renting a car was quick and convenient, returning the car was hassle-free, and the service was excellent!

Smooth process, no issues

English communication was very smooth.

I guess the whole company only has this kind of cheap broken car!

No queues for picking up or dropping off the car, which is very good. The service attitude is also nice.

There was a rude Chinese staff member when picking up the car at the airport.