HERTZ CAR RENTAL REVIEWS IN GERMANY

takes long when drop the car back

easy to use

The car was a free upgrade. Very nice and spacious. Unfortunately, Hertz counter in Memmingen airport opens a little late for our flight. We arrive at ~7 am and the counter used to open at 7:30 which was fine. Last time someone showed at 7:50 and told us they actually open at 8:00. This will leave us to wait 1 hour to pick-up the car on future bookings.

Super awesome price tracking feature. We got to save 22% on what we were willing to pay when we booked.

This is outright fraud. At Munich Airport, they said there’s no extra insurance, only a pre-authorization—it’s just a blatant scam. Do we have to record everything everywhere we go? Germany is full of discrimination!

Excellent

Terrible company. Staff at the counter extremely unpleasant and not providing the right informations during the contracting process. The detailed condtion of the vehicle have not been sent by email and the paper delivered at the desk was reporting 15 damages only in German. I parked the car in a garage and never on the road and I have been charged for a 1cm (!!) scratch, that I did not cause, on the alloy wheel for 280 Euro. ... cheating on the customers to make money in this way. Horrible commercial behavior. Never anymore Hertz in my life.

Smooth and friendly process as usual.

Satisfactory

Nothing to declare. Everything was perfectly processed.

Nothing to declare. Everything was perfectly processed.

Parking violation fees are too high. 30 euros for service fee transfer of responsibility and 10 euros for the speeding fine itself. Had to handle it myself. Won't choose this company again.

Overall service was quite good, and the communication was very patient.

The pickup location was hard to find and there was no one to guide us. No staff was present when we arrived.

Nice little red Fiat500

The process was too slow.

The company forces additional insurance without informing customers.

El coche genial, solo el dia d recogida y entrega por el tema de las maletas, era un poco justo, al quedarse el maletero pequeño cuando levantamos los dos asientos extra .

Me ayudaron muy amablemente con algunas dudas que tenia sobre el depósito, sin dudar volvería a alquilar un coche con ellos

Checking with you now but hertz Did not hold the cars booked when our flight was delayed by 6 hours and we had to rebook with them through you Don’t understand why not given we paid and were arriving charged more and are trying to charge 75 euro for not bringing the car back 100% full when it was over 90% full and cost to top up would be c 10 euro

Initially good but follow up was difficult after hertz let us down Took 3/5 hours to rebook which was stressful

The car pickup and drop-off went pretty smoothly, not bad.

Was offered an option to upgrade to SUV (Ford KUGA 2.0) by paying EUR5 per day. Happy with the upgrade!

This is the second time I've rented from this store. The first time I rented at Dusseldorf Airport and returned the car at this store in Aachen. It cost 2200 RMB for three days. Originally, I wanted to extend the rental by two days, but a female staff member informed me that it would cost 250 euros for two days, which was 140% more expensive per day than the one-way rental. So, I rented another car instead. The first time I rented a diesel car, the staff at Dusseldorf clearly informed me to use diesel fuel. The second time, the female staff at this store did not mention that the car required petrol. As a result, I added diesel fuel and the engine couldn't start. I called the company for a tow truck at around 10 AM, but it still hadn't arrived by 2 PM, so I took a taxi to the company. The front desk female staff told me to wait at the location, saying they were not responsible for such issues. The tow truck arrived only after 4 PM, and it was raining heavily that day. We waited for five hours in total. For the next two days, even though the car was towed, the rental fee was still charged, and we had to pay additional repair fees for using the wrong fuel. The insurance only covered 500 RMB. The attitude of the front desk staff was really poor, and it seemed like they discriminated against Chinese people. As soon as we walked in, I felt unwelcome. They didn't inspect the car either.

Pretty good, mainly because it's cheap

Didn't get the same type of car as booked, had to pay extra for a different model. Also, the car only had basic insurance; they didn't accept the full insurance bought from the rental website.