HERTZ CAR RENTAL REVIEWS IN GERMANY

Not bad

The car was in excellent condition with only about 3000kms on the clock. The GPS was a must have. We only had a couple of issues with the GPS trying to get us to go up one way streets the wrong way. It also put us into ZTL zones. The issue I have with this is that when looking at a GPS on my phone it warned us not to go into these areas.

Easy to book and great service. We were told in the booking that all tolls were covered but this was not the case in Italy and caused a lot of confusion at toll gates.

Very good

I chose a Mercedes E, but got a BMW 320i Touring instead. Slightly disappointed.

The confirmed car model was not provided in the store. Even after contacting the rental company, we were still downgraded. The cross-border fee was less than 30 euros, but the tax was as high as about 12 euros; the tax accounted for nearly 50%.

Not many people picking up cars

Ok

Goodm

When I arrived, they told me my car model was unavailable. They offered me either a huge 7-seater MVP or an upgrade to a Ford SUV. They said it would only cost 10 euros more per day. Later, I found out that renting it for 7 days was 1,000 RMB more expensive, probably because they didn't tell me about the additional high taxes.

The offered car actually was below my expectations - hardly BMW X1 can pass for a Medium SUV! I was able to collect the hired car some 40 min after the requested time, mainly due to some problems with a customer before me on the HERTZ counter, still it leaves not a good feeling. My pre-booking requests for cross-border were obviously not known to the HERTZ counter employee and the booking process had to be re-done again after I've realised the above fact. My request the cross-border fees to be paid on the completion of the rent, since these plans were preliminary and actually got changed during the rental period remained unanswered. This fact is actually strange, since the Customer should pay only for the services he requested for and were actually used. A cross-border fee should be paid only if the border crossing was actual, not when only declared as intentional and subject of a change. Last, but not least - ALL documents were presented on German language only!No English version for non-German citizens!

I rented from Hertz. The staff had a bad attitude during pick-up, and the first car they gave me had a broken multimedia system, so they replaced it. There was a border crossing fee of several dozen euros from Germany to Belgium.

Since it was a Sunday, operating hours were from 10:00 to 14:00. I originally booked for 14:00, but arrived early at around 12:30. There was someone else renting a car in front of me. They specifically reminded me to return the car before 12:30, otherwise, it would count as another full day.

Arrived at 11:30 AM, waited in line for an hour. There were six stations, but only 3-4 were working. Not very efficient.

All needed information provided. No quick and easy drop-off.

Price quoted was not an end price.

Car replacement, additional insurance, and GPS service fees

The printer at the pickup point was broken, waited for 20 minutes.

Car with foreign plate no. and a lot of damages. Some of the damages were not recorded before I picked up the car.

Easy to find, not crowded when picking up, no need to queue

The clerk at Nuremberg Airport was very friendly.

The car was not as I wish but it is not bad The staff on the counter was very helpful

Thanks

When picking up the car, the staff saw two scratches on the computer, but she only identified one. We had to argue for a long time during the return process to get it resolved.