HERTZ CAR RENTAL REVIEWS IN GERMANY

Couldn't find the Dollar location at all!

They force you to buy additional insurance, otherwise they won't allow you to cross the border. The crossing fee is only 25 EUR, but the insurance costs 66 EUR plus tax, which altogether cost an extra 120 EUR. I booked a C-class but got an X1 instead, which is clearly not the same class in China. Maybe in Germany, X1 has the same price as C-class. I've had a good impression of Hertz before, but this experience was very disappointing. The staff refused to mediate over the phone with the booking agency. It was really frustrating. If I weren't in a hurry, I would've canceled the rental. Do not choose this company.

I suggest to open more counters in Munich Airport due to congestion

I often rent cars abroad, so I find everything quite normal, just as usual.

The car had more scratches than reported, but after taking photos of them all and going back to the counter, the counter lady marked them at the spots I pointed on the paper without hesitation and always with a smile. Returning the car was a little bit interesting as a guy just walked up to me and took the car key, so I asked him to show me his ID and later on asked him to let me photograph that as well. I've yet to get the card hold back; hope the guy was not a smart thief :)

Initially, I had doubts: a company far-far away, not always accurate and precise info on the site or from the online staff, but ultimately everything got cleared up and I had no issues. Of course, things could have been much different if I scratched the car or had an accident, but fortunately, that was not the case.

Super bad staff attitude and helpless.

The reserved Galaxy model was not available, and the offered Smax didn't have enough space for six people. We had to consider upgrading to a Ford Tourneo by paying an extra fee. Initially, we were told verbally that it would cost about 13 euros per day extra. After agreeing to the upgrade, I had to go see the actual car myself, which was a hassle since the Tourneo isn't available in our country, so I didn't know what to expect. After agreeing to the upgrade, the paperwork showed an additional 16 euros per day, plus a 23.5% service fee and a 19% tax, which amounted to almost 25 euros per day extra. I felt somewhat cheated but had to accept due to time constraints. Additionally, regarding the toll fees for Austria and Switzerland, I was charged 25 euros. Upon reaching the border, I cautiously asked the gas station staff, and they didn't recognize the bill I had. I ended up having to buy toll fees separately for over 40 euros. Upon returning the car at the end of our trip, I asked the Hertz counter and was told that the CROSS BORDER FEE was for taking the car across borders, and toll fees still needed to be paid separately by me. Due to time constraints, I couldn't argue further. This wasn't just a money issue; if I hadn't been cautious and asked at the border, I might have faced fines or legal issues for not having the required toll stickers on the car windshield.

The insurance details were not accurately described; it didn't cover everything as claimed. We ended up paying an additional 500 euros at the counter.

After returning to Taiwan, two additional charges appeared on my credit card bill without any explanation for the deductions.

The blocked amount was too high.. specially for full insurance car ! .. Alot of hided fees ..

Incorrect pickup location

worst rental car

I m expecting to have mercedes as i reserved unfortantily they gave a volvo which i dont like it

Was unable to provide the specified model and falsely offered a different class of car, claiming the price was the same. My whole trip was spoiled by this rental experience.

The Munich airport branch isn't open 24 hours, they start at 8 AM, and their customer service was quite poor and indifferent.

I asked about the size of the car. They advised me to take Ford S-max instead Ford Mondeo I ordered. It's really good deal. Big and comfortable. It was easy to find the desk and the car.

After rebooking price became even better than expected.

After I returned the car to Hertz , few days later when i reach Oman , they cut my money around 900 euro with no reason , they are not helpful and not no one explaining to me why they cut the money !!!!!! Very very bad experience

Easy and good site

Smooth communication, clear instructions.

Всё отлично. Пришлось ждать машину около 40 минут, но это потому, что я поздно подал заявку и её не успели обработать.

Мне очень понравилось. К цене, указанной в Easyrentcars, не было никаких надбавок при оформлении на стойке Hertz, т.е можно полно

Satisfied