ROUTES CAR RENTAL REVIEWS IN UNITED STATES

Arrived around 7:00PM on a Saturday. The gentleman at the counter was very friendly and helpful, but kept getting distracted by phone calls because he was the only one at the counter. When we finished our check-in, he ran all the way through the lot to pull our car up. I could tell that he felt badly that it took so long - not his fault. Excellent service on his part.

Worked as expected.

Yes, it exceeded my expectation. There is no wait time, as soon as I came out the shuttle was waiting.

Awesome

The guys that helped us were very sweet.

The car I receiuncoesexceeded my expections....However, Routes had not renovated the building that was bought for that businesses location...The employees were working out of a trailer in the parking lot of an old closed down restaurant that had not been renovated or open for business, which was very unsettling and uncomfortable driving up to to retrieve my rental.....Then, I was told once inside the trailer, that there would be a $500 hold on my credit card. That information was unexpected, seemed fishy, and very upsetting. The representative reduced the hold to $300 and I received a nicer rental then what I expected.

Hi, it was the first time that I was told by any car rental company that they would not take the car insurance on a credit card. I heard that in Mexico, but never in US.

Car was great, shuttle driver to routes was pleasant. Getting the car was busy but guy helping us was great. Returning the car was busy, and lady at the counter was very rude to everyone. Lacked customer service skills.

Love it.

Very easy to book

We waited about an hour for pick up at the airport. About another hour to get the rental process complete. Staff was helpful but very busy. Drop off and wait for shuttle back to airport was great.

Car was just great! I appreciate the upgrade

These people care care less and very rood and they game different car and also accident car. It’s very awkward. Also he charged the toll charge per day 12$ even though use or not and he asked me admin fee 50 if till charges get failed. Also took a sign for ticket admin fee 100$ I felt very awkward situation. For pick up from airport waiting like 1 hr.

Waited way too long, but the young man that serviced us was wonderful!

They're new, and so they went above and beyond. Great company. I'll use them again every time.

Excellent

Excellent

The car size I reserved was not available and I had no choice but to be "upgraded " to a much larger vehicle. It was extremely difficult for my 86 year old mother to get in and out of the larger vehicle that I didn't want in the first place. Also the vehicle only had 1/2 a tank of gas. And when I called to determine if I should bring it back with 1/2 a tank I was told to look at the contract which showed a full tank, so I was cheated out of 40 dollars in gas. I told the drop off employee who tried but couldn't refund the 40 dollars because the rental was prepaid. I pretty irritated about that. Also was told that every toll booth I paid cash had to be documented with time an date and amount paid so I could prove I paid the tolls in case the rental company tried to charge me for skipping tolls because I didn't buy their over priced Eazy pass.

Excellent!

Really easy to rent a car :). Thank you for giving us a great deal.

Great price! Car was not as clean as it should have been on the inside and was released to me on pick up with 1/4 tank of fuel. Easy to dismiss this as price was great.

Route overall was goog

I would say I was pleasantly surprised with my car, the cleanliness, and the Dodge Durango was an upgrade over the Nissan Rogue I was expecting . I will definitely use Routes again and tell my friends and family !!

Routes? Who is Routes? They were no shows at the airport and couldn't be reached by phone (and somehow expected me to pay for the booking regardless!). Scam artists

The pick up guy never showed. I waited 60 minutes and just rented another car from someone else. Terrible service and will never use you again.