ROUTES CAR RENTAL REVIEWS IN UNITED STATES

Routes will charge you less during booking but will recoup their charges by having to book a mandatory liability insurance. When other rental companies will include all necessity mandatory requirement all inclusive during booking.

The waiting time was too long. The pickup location is farther from the airport compared to other rental companies.

We had to wait over 50 min for a shuttle to pick us up from the airport:( And this is at 6:30 am on Sun.

I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.

Had to wait well over an hour on pick up, staff was not overally friendly, could have provided our upgrade free of charge due to unreasonable wait time, and shuttle driver not pleasant. Refused to drop us off at hotel as shuttle only goes to hotel, we drive RIGHT passed our hotel to go to airport which meant having to wait for hotel shuttle with 2 small kids to get back to hotel.

Easy to book with the nest rate.

Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE

Good car good service no issues

from waiting around and singing in and waiting more and paying excessive fees for a tranponder but did not want to wait longer and then get a White Jeep which was an updated with cracked windshield, no spare tire and did not want update as we would have had to wait around another hour and only one person working the counter as well as cleaning the vehicle

the vehicle though a 2019 made some noise. Other than that it was ok

Everything was perfect except for one thing: The windshield wiper fluid ran out after just a few sprays of fluid. During one drive a bunch of insects hit the windshield and there was not enough fluid to clean it off. I had to stop at a gas station and do it myself.

the car was almost new and was just out of the car wash. The attendant found a damaged antenna that we did not see and pointed it out. Efficient and professional service.

Easy to use.

Yes, I wish I could have the same deal and experience for my immediate trip.

Yes, yes, yes...

There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.

Exceeded our expectations. Large size, totally comfortable. Enjoyed

Three people including myself were all told the car they rented wasn't available and were given larger gas guzzlers or told after waiting an hour that they could return to the airport and find another service. It is not a shuttle away from the airport, but multiple shuttles away which is deceiving and complete BS.

Such a simple process. I had all the paperwork ready and that made the process really fast. The car we got was like brand new and very nice to drive. All the other rentals during that time were 2-3 times as expensive, but we didn’t compromise on anything with Routes.

Very easy and seamless. I’ll be using this again.

Beautiful

The wait time to be picked up to the office was too long. Staff were not customer friendly.

it was not easy to find the shuttle; although all companies outside airport had same space for pickup; other companies were running more shuttles with fewer clients, yours was quite full ; which meant that more people appreciated the price offered;

Booked a small car and got an unwelcome behemoth gas guzzler