Yo había contratado el alquiler con un seguro completo, pero al llegar al mostrador de GOLDCAR en Sr. que me atendió me dice que ese seguro no me cubría casi nada, por lo que me cobró U$S 198.00
por una nueva póliza, lo que considero una estafa por parte de ese empresa. También me cobró otro monto por el combustible diciendo que al efectuar la devolución se me acreditaría la cantidad correspondiente al combustible con el que devolviera la unidad en pocos días, lo que nunca ocurrió ya que lo entregué con mas de un cuarto de tanque.
Considero una estafa por el hecho que luego y a través de Uds. también alquilé otro auto en la ciudad de Cordoba con el mismo seguro y no me cobraron absolutamente nada, diciéndome que estaba totalmente cubierto contra todo riesgo lo que fué totalmente cierto, y no solo eso sino que al no tener disponible una unidad como la que había elegido, me entregaron una de categoría superior. No se si esto les puede servir de algo, pero quería dejar asentada mi desconformidad con la empresa GOLDCAR. Gracias.
Counter staff unhelpful, slow, very busy but no extra staff available, was warned before hand by another customer that they will try to rip you off at end of trip! Which they did.
Will never use again.
About QEEQ:8.0/10
No problems yet, will be making a claim on axa insurance to cover charges.
at pickup car had more damage than on the paperwork provided and staff refused to inspect it with me to identify additional damage. On return they were only willing to issue a verbal ok and it took 20 minutes of arguments to get a signed piece of paperwork. they still refused to confirm that the car was full of fuel
“I will never use GoldCar again they can go swivel”
About GOLDCAR:4.0/10
Got served by one Super Rude counter staff that basically said that if I didn't pay the £135 extra insurance then I couldn't have a car and would have to wait or I could be down graded to a Fiat 500. What a great start to our holiday, I would never use them again.
Staff in office was rude. Goldcar took an extra £100 on pickup and only refunded £70. On drop off with no explanation of why. Terrible service and will never use again.
Very unpleasent checkin to collect the car. The person at the counter tried to agressively sell their own insurance. When I mentioned that I already purchesed EasyRentCars Super Insurance, he started to warn me that:
- AXA won't cover any damages.
- Road Assistance was not possible because no one except their insurance company would be allowed to touch that car, even in case of accident.
- I had to pay 2.180 Euro upfront as a franchise aginst possible damages. When I said that I wouldn't have to pay, that it was just a deposit, he said that ok, but it'd be retained for 1 month until release.
When I complained about all that misleading information, he said that I was "making a bad start", that any damage would have a charge of minimum 800€, and in case of 2 damages, they would keep the whole deposit of over 2.000€.
Of course I didn't buy his kind "warnings", handed my credit card, and left for the car.
My surprise came when I found the car, completely new and really well kept... only that it was not my car.
I rented a 9 seater car, and there were 2 identical units, blue colored Fiat Talento.
But mine was in a poor condition, with damages on the four sides, one of them really considerable. I attach the picture here.
I cannot help thinking that he gave me the worst possible unit because I didn't buy their insurance.
And now the good part: The staff at the parking were really helpful to report the damages prior I drove the vehicle. And at drop-off, the lady who checked the car was really nice and helpful.
It was a pity that the staff at the checkin counter was so rude and ruined what, in the end, could have been a nice experience.
By the way, kudos to FIAT for a nice performing van.
About QEEQ:10.0/10
Happy with you, guys, everything ran smooth.
Only issue was the insurance conflict with Goldcar staff. It makes one to think twice whether to buy insurance from ERC; they are so aggressive that I think I am better off purchasing their insurance and avoid problems.
The car was in great condition and the counter staff very friendly and had a good chat with them as there was a few cars to choose from. Great pickup experience. The drop off was even easier simply pop your key in the box and away you go.
About QEEQ:10.0/10
Very good booking platform and price drop worked well saving me a few pounds off the original booking price.
“Was charged for late pick up (flight delayed), car was ok.”
About GOLDCAR:8.7/10
All was ok, except flight was delayed, we arrived to the counter bit later and had to wait in a queue, as a result of all this we were charged extra 42 euros for late pick up. Really did not think there would be difference before and after 11pm, if there was a charge - 42 euros was a bit steep, and none of this was our fault. So not happy. We were not even aware of it - in T&C it said there might be charge for out of hours - but no details - how much, after what time...
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