FIREFLY CAR RENTAL REVIEWS

not working usb car charger, wasn't window clean fluid

Received an upgrade for car i30. Spacious and good for fuel. Nice experience and will use them again.

Their pickup counter staff are horrible! He requested 50 NZD bribe!

I got a Subaru Outback, which was better!

値段も安かったし、十分な車もレンタルできました

Kind staff and convenient service.

Fast booking and good experience.

Good and fast

Happy

Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.

ケアンズ空港ではhertzのカウンターで受け取りでした。スムーズに対応してくれたので10分ほどで手続きが終わり、車に乗り込めした。 返却時もhertz専用の返却駐車場があるのでそちらに停めると係員がすぐ来てくれました。 傷チェックをして2.3分で返却処理は終わります。 帰りの傷チェックは結構適当で軽ーく車体を見回って終わりだったので少し不安でしたが特に追加チャージはされてないので大丈夫でした。

Poor attitude, wouldn't process a simple pre-authorization!

No comment

No

Everything was good and friendly

Thanks for EasyRentCars you are excellent rental car

Got a citreon C3 great little round around for the Amalfi coast hills.

Great Service

The service of counter and garage staff was courteous and efficient. My only complaint was with the vehicle. I reserved a Fiat Panda or equivalent. Unfortunately Firefly didn’t have any cars in that class and they tried to give me a much larger car, which was definitely not useful to me. We compromised on a Fiat Cubo, which has to be one of the worst designed vehicles ever. Because of the front dash construction, with the seat pulled up to accommodate a smaller woman, I could barely fit my leg underneath in order to reach the clutch with my foot. It was virtually impossible to find a comfortable seat position. The vehicle was too heavy and did not handle well , and the clutch was not at all smooth to operate. All in all, I would never take this model again on a future rental. They should remove it from their fleet.

Hire was handled by Hertz so was very efficient

Overall service is acceptable.

they advised me to park the car in private parking only, that was a very good advice.

Booking was paid but they charged me at the counter for service charge anyway. They couldn't release the car without paying them that charge. When dropping off they were trying to charge me for fuel. I would try to avoid them

The car met my expectation

Excellent

Pickup location not visible. Had to ask someone who mentioned they are a Hertz brand, however no Firefly branding was visible.

Good consolidator site. Not the easiest site to navigate with discount vouchers unclear on how to redeem.