FIREFLY CAR RENTAL REVIEWS

Great, spacious car!

Car was slow going up hill but apart from that was very adequate

Use the same offices as Hertz and have the same friendly staff and high standards

Great platform; Price Drop Protector is good. Just wish you were the cheapest for Christmas.

Very accurate! Best experience with rental cars so far!

friendly and helpful counter staff.

Prompt reply from Support. Price drop protector is working. I have save RM190 from the rebook. i also got the refund of extra charges. Thanks!

The operator at rental desk charge us for more than 100€ first without saying anything at all. Then we claim that there is no hidden cost which we should pay and then they start talking about insurance! Very tricky

Friendly attitude

The car hire company refused to charge the quoted amount but instead charged me 20% more. Firefly helpline was not useful. After 60 minutes they eventually told me to pay the higher amount and said they would refund me later after launching a complaint. Complaint launched and still waiting for the refund.

The service was provided by Hertz. Service from big companies is always top-notch.

All was as expected. We got a nice clean car and there were no complications with vehicle pickup / dropoff. Firefly was OK.

easy and fast

good to use and always the cheapest deals

Had to wait a while for the car as it was still being prepped and washed. Bit of a queue for paperwork.

I got a new car with 357km odometer

The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.

Counter stuff very helpful , good car, clean

easy to use online booking platform , price drop protector very good, easy to book, easy to cancel

The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys. Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark. The staff did not communicate well when we picked up the vehicle.

Guichets ferme aux heures d’ouverture!!!

Très bien quand j’en ai eu besoin

RAS avec le service sur place à PARIS Orly.

Facilité de réservation, prix clair et sans mauvaises surprises. RAS.

Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.

car was of a lower category than what was listed on firefly