CANADA CAR RENTAL REVIEWS

They tried hard to upsell the insurance. The car was missing A pillar covering which resulted in loud wind-breaking noise.

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

Très belle voiture, agréable à conduire, accueil chaleureux

Service parfait, à refaire

The car had quite a bit of mileage on it, like 50,000km, so it feels pretty worn out.

Booking is easy n smooth. Still not sure how The Golden Membership works. I m assuming all my car rental bookings via QEEQ will be covered by Golden membership (PAI) which I had paid for a year membership, but for Hertz booking, I will need to pay extra to get PAI coverage, which is confusing.

Upgrade de la voiture ! Une superbe voiture ! Suréquipée, vraiment parfait pour de longs trajets !

Un service client de qualité vraiment !

The waiting time was a bit long, maybe because business is good.

Muy rapido el servicio, me hicieron ungrade en el carro q pedí

No habia el auto q reserve ( Rav4) y me dieron un Jeep 4X4 Sahara, excelente viaje, me senti mas seguro en caminos secundarios.

They charged me more saying that the rates are different from online and argued with me that they can not provide the car to me based on my online booking and they are not responsible for kayak booking. Terrible customer support at the counter.

They close at 8pm. I was late by 5 minutes due to my luggage being lost and had to book a room for the night

The reps in USA were not helpful. Called me the next day to tell me they couldn’t help —I had already had the car for 8 hours.

car waas smaller than expected.

It was okay, no upselling.

The service staff had a very indifferent attitude towards Chinese customers.

I didn't get the car I booked for but the customer service rep was able to get me a jeep witch was great for me.

You don t want to gire more people in Montreal…. Fucking result

None

The SurPrice is wonderful in services. The pick-up person is friendly.

Horrible customer service. For one, the guy at the pick up didn't seem very motivated. He did not offer additional insurance, or rather he gave more information about it reluctantly. He seemed stressed, like he didn't really have time, and he got more stressed when I asked additional questions. For two, when I had an accident and couldn't return the car, it took 2.5 hours!!! on the phone to clarify things. Had to recall several times and each time got a different information than in the call before let alone the person didn't seem to know what was talked about in the last call. Also, the company said they would call back, which they never did. I had to find out myself bothering other people that things had to be taken care of.

un temps de récupération anormalement élevé avec des agents complètement dépassés par la situation. remise d'un véhicule électrique alors que j'avais demandé un SUV. Explications données en moins de 5', véhicule déchargé. obligation de modification du parcours pour s'adapter aux bornes de chargement

RAS

Average attitude, some upselling

Good value

Très bonne accueil. Je suis arrivée très en avance. Le loueur a tout fait pour que je puisse récupérer mon véhicule avant l'heure prévu. On m'a même proposé un véhicule d'une catégorie bien supérieur mais en étant toute seule j'ai préféré la laisser à d'autres personnes qui étaient 2. On m'a donné une essence au lieu d'une voiture électrique car moins évident pour moi à gérer la voiture électrique donc je suis très satisfaite. Le loueur m'a aussi conseillé sur l'importance de prendre une assurance tout risque sachant que je prenais le véhicule pour au moins 15 jours et que je faisais un road trip. Au moins j'étais rassurée tout au long de ma location. Mais à aucun moment il ne m'a forcé à la prendre. Il m'a juste donné les avantages et les risques et la décision me revenait.

Très facile à utiliser le site pour la réservation et le fait de pouvoir annuler jusqu'à la dernière minute est un vrai luxe. J'ai réglé sur place. Très bien.