GERMANY CAR RENTAL REVIEWS

Upgraded from EQA to EQS for only 15 euros a day, but an additional service fee was charged without prior notice.

Location was very confusing. There are no sign about "Shuttles". OK Mobility does not know your COMPANY QEEQ. OK Mobility applied a surprise deposit that I have never been notified about this amount(1350 euro). It was to enforce to accept their insurance. I had to pay extra 250 euro as my credit card limit was insufficient at that time.

Honestly, I liked QEEQ's services and customer service. However, in its email, OK Mobility was too unclear. Therefore, I had to try finding QEEQ instead OK Mobility. Also, QEEQ should have notified me about the amount of OK Mobility deposit. If I had known this, I wouldn't have rented car from that company

On pick up we were charged an extra 100 euro Unsure of why but were told this would be refunded within days of car return.Still no refund 4 weeks later despite phone calls and emails to car hire company

처음 계약한 차종과 다른 것은 상관 없었으나 사고차량으로 문짝이 많이 찌그러져 있고 앞뒤 스크래치가 많이 심함. 연락되기까지 시간이 많이걸림. 나중에는 이미 알고 있다고 했고 남은 차종이 없어서 그렇다고 했음. 차 성능은 괜찮았음. 직원들과 연락은 어려웠으나 친절히 설명은 잘해 줌.

When returning the car, it was too dark to take clear photos, and there were indeed scratches. Please make sure to take photos in a well-lit area, not in the airport parking lot. Thankfully, after explaining to the counter staff, they helped me waive the issue.

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I understood that part and paid. I was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointing as my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I undertood that part and paid. was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointingas my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

The car was a great fit. We got an MG SUV instead of the NISSAN and I'm glad we did. Everything worked as expected and there was a lot of room for luggage in the back. My biggest complaint is that we wanted to pick up the car 45 minutes early due to an early arrival and the rental agent wanted to charge us 50 Euros. The car was already ready to go, so I'm not sure why we'd be charged extra. He ended up reducing this fee for us and I'm grateful, but I'm not sure why we needed to be charged for such a small shift in pick up time. Additionally, I was told by the agent that I'd need a sticker (vignette) for driving across the border into Luxembourg. I spent time stopping and asking about this only to find our that this is needed only for commercial trucks. OVERALL, the pickup was easy and the entire rental experience went smoothly.

Smooth booking overall!

Good

Good

Good

Thanks for free upgrading and concern of drop off place

The operation hours of the drop off place was incorrect (the office opens 24 hours even in the Christmas day and the day after).

Good service with no hidden fees. They gave us a different car when we picked up the car early, and we added 40 euros.

The overall service was straightforward; nothing particularly noteworthy.

Isn't it too much to add another driver and also need extra towing insurance?

Flawless experience, very smooth and exactly how it should be

Acceptable

The rental office is next to the NH hotel front desk. The receptionist was so cute and lively, full of energy even near closing time.

I've rented from Europcar many times, and their service is quite good. Since I handled everything early, I arrived right when they opened and processed everything smoothly without waiting.

Not bad.

They gave me a car that needs service (at least 70 days past). I E-mailed customer service but never get a respond.