GERMANY CAR RENTAL REVIEWS

Pretty good

Pretty satisfied

Great attitude

Cons: Rented a BMW 1 Series but was given a Golf. The full insurance was bought from a domestic insurance company, and the rental company couldn't see it, so they kept reminding me that I hadn't bought insurance. Pros: Picking up and returning the car was very convenient.

Arrogant attitude

Excellent

The service was excellent and very patient.

Terrible service, each of the two locations only had one staff member. No one was there to inspect the car upon return; I had to leave the keys in a drop box. A month later, they emailed saying there were scratches and demanded 400 euros. I filed official complaints and through various channels. After a month, they told me it was a system error. Now, four months later, they still haven't returned my 250 euro deposit, claiming it was a normal charge and non-refundable. I am still filing complaints.

Excellent service

Poor. No petrol cars only an electric with 50% charge. “No charger” claimed. When I picked up the car a charger was right next to it. They couldn’t be bothered. Range supposedly 158 kms for a 194km journey. Rubbish it lasted 60 1/2 hour wait and I supposedly had 170 again it fell so fast (no heater no radio in eco mode) I had to stop for another 1/2 hour and by the time I reached the airport I had 16 left. Awful.

Really frustrating. In the app have to have magic pass to sign in but when you sign in it asks again and round and round we go it pushed to the website NOT within the app. If it is some kind of user error then the site is not intuitive

Consistently excellent

Very satisfied, got an upgrade to an E-class.

Satisfied

Europcar is a large company. On the day of pickup, there were quite a few people in line, but I got the car after waiting for about ten minutes.

No notable service, but at least it wasn't crowded.

The car was excellent but the front desk tried to upsell the insurance (I declined). The child car seat provided was old and instructions to install were not clear.

They didn't give me a receipt after returning the car. Additionally, the car they provided was very old and consumed a lot of fuel. Their attitude was mediocre, and they didn't give detailed instructions on where to return the car. I had to search on the map myself. The description of the car's location was also very vague.

Very satisfied, everything was convenient.

Fine

Chinese credit card can't be used, and they didn't help to resolve it.