GERMANY CAR RENTAL REVIEWS

I did expect that one of the counter stuff representatives would escort me to the car at pickup and make sure everything is ok with the car and maybe even provide some useful information about the car. I didn't get the car I selected but they didn't promise that, so I guess I can't complain about that. Anyhow the car was in similar size.

Not bad

The service staff were polite and did not forcefully sell insurance. The efficiency of car return inspection was also high. It's just that it was hard to find the service personnel when picking up the car, but there were no major issues. When leaving with the car, the first gate was to take a ticket, which was a bit confusing at first on how to proceed, but fortunately other people in their cars gave tips.

The vehicle was good. Perfect for my needs.

Tiresome when they say there is a small chip of 0.0001 mm but it's ok you will not be charged. It's annoying and condescending. I have this comment each time with Europcar and never with Hertz at the same location where I hire at least twice a month.

Ok

Goodm

Alamo have always been great, they seem to apply the fantastic customer service you come to expect in the USA to all their staff worldwide.

Nice new model B class with mbux

Thanks for upgrade car for me

Nice car

Easy book

No queues, the front desk guy spoke great English and explained the insurance details proactively. No additional insurance was added.

Booked a Jeep but got a Volkswagen

Mala experiencia. Nos agregaron gastos que nunca nos dijeron que existirian. "Cargo adicional de oficina" de 60 euros. Seguro de neumaticos por 16 euros. Al final terminamos pagando el doble del precio inicial. Nunca mas utilizaremos Avis. Nos sentimos estafados.

They kept pushing insurance and the cross-border fee was twice the suggested price. There was no personnel for vehicle handover, the vehicle provided wasn't the one reserved, and it had multiple noticeable scratches that weren't marked. We had to go back to the rental place, wasting a lot of time. There was a mileage limit that wasn't mentioned, and there was no mutual verification of the mileage data. The charge for excess mileage should be communicated and signed off in advance. There was no mileage check when returning the car either. The deposit has not been released two weeks after returning the car, and there are unclear charges. The responsibilities are not clearly defined, making the customer very dissatisfied. Why is the cross-border fee so expensive without a clear standard?

Wait for 20 mins to get the car that should be improved

Nil

Можно акцентировать внимание на месте возврата автомобиля! В остальном все прекрасно, спасибо большое!!!

The staff left before the scheduled time without leaving any contact information. They didn't reach out to us in advance. As a result, we waited at the store entrance for an hour after contacting the website, without any resolution.

They always add extra charges. Two additional fees were not explained.

Very good

Great location, easy to find. The originally reserved BMW 7 Series was unavailable, so they switched us to a Mercedes S450, which is essentially the same class. It’s elegant on the highways and can be wild at times, thanks to the excellent performance and driving environment.