GERMANY CAR RENTAL REVIEWS

The car was amazing we were upgraded and the staff at the airport were brilliant

Great value and easy to book

The rental company was operated by Chinese. We had five people with four large suitcases, but they sent a small car to pick us up to their rental point. After loading the luggage, four people had to squeeze in the back seat.

Sometimes the queue at the counter is very long, sometimes it's completely empty. It depends on the time; on average, the wait is 10 to 20 minutes. The service attitude is alright; some are very business-like, and some are more eager to help. Encountering a good employee is a matter of luck.

The front desk staff was very friendly.

Clearly explained about the insurance, no hidden traps. They gave us a Ford Escape, which was an upgrade.

Very poor attitude. They didn't explain where to return the car or mention any important details, gave no information at all. They only answered what was asked.

counter staff extremely helpful, friendly, professional.

Since the car I hired was fully booked, AVIS offered me a 7 seater car in order to fulfill my needs on carrying large luggages and number of small luggages. The car was brand new with few hundreds km used. It's really amazing.

The CS was quite helpful during my rental, there were instant reply for my sudden requests on cross border request and late return request. the service provided were excellent, efficient and professional.

The car rental process at Munich Airport is indeed very busy. Europcar, SIXT, AVIS, and Hertz counters all have long lines. Europcar had five out of seven desks open, which was less than other companies who had all their counters open. However, a positive aspect was their numbered ticket system, so you don't have to stand in line after taking a number; you can browse nearby shops. This time, I waited nearly 40 minutes to get the car. I noticed that foreigners finished their process in just a few minutes; it took me less than ten minutes, but the groups of Chinese people in front of me took significantly longer, especially one group that took over half an hour.

We booked Seat Leon, but were given Peugeot 308, which is smaller as expected. We were also charged for refueling, despite returning the car in full tank, but we received the refund after complaints.

The problem is with payment I have rent the in price of 1380 Europe but I found they take from my master card more than 2000 Europe Could you explain and how I return my rest money back

Brand new car with features like pre-collision and lane-change assist.

Easyrentcars gave me the best rate over all major competitors.

I got a almost new car with full option I want.

No comment.

good service

easy to use

Previous rental did not include insurance. The Avis staff added insurance without informing us. Be cautious of this pitfall when renting a car.

Picked up a new car with only 1000 km, noticed the driver's seat armrest was dirty. Staff said they only record the issue but don't clean it, advised to go to the exchange location if not satisfied. Budget's approach is understandable. After a day's drive, the tire pressure warning came up. Checked at a gas station: standard pressure 2.3, but the tires were at 2.1, 2.0, 1.9, and 2.2. For a new car, how was it driven by the previous user? The staff confirmed it was full of fuel with no scratches. After three days, they still deducted 11 euros from the deposit, claiming it wasn't full. 7 euros for fuel plus 4 euros for tax. If it was confirmed full, how can they later say it wasn't? With 7 euros of fuel, this hybrid should at least run 100 km. In the end, Budget is understandable, but it's much worse compared to Budget in the USA. Everything never happened in the USA but all happened in Europe.

Great service, assistance at the airport for car pickup.

very professional Team at the Airport of Hannover

professional Service

I've booked Mercedes (A-class) but got Ford (minivan). I understand that they didn’t have Mercedes at that time but I needed small car, not minivan. Everything else was very nice.