JAPAN CAR RENTAL REVIEWS

It was a very enjoyable trip.

- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition

Good platform to pull the available resources for customer. So it is good.

Overall satisfied

Overall quite satisfied! The staff responded promptly. I wanted to return the car early, and it was arranged just by informing the staff a day in advance.

The staff for car delivery and pickup were very friendly. They waited for an extra hour due to some unexpected situations.

Not bad

Excellent service

The counter staff were fantastic & went over & above. One of the young ladies helped set up the car navigation system in English for me so that I could easily get to our accommodation.

The staff member Zhou who assisted me during pickup was very friendly and helpful. The snow tires on the vehicle were slightly worn but acceptable.

Proactive contact and friendly customer service.

Very convenient and a great experience. The car even came with bottled water, tissues, and a charger.

Quite satisfied

The service attitude was excellent, 100 points.

+good communications also via WhatsApp +friendly staff showing in details all the things taht are off with the car - there was some dirt on the ceiling in the interior that we did not notice for a long time +/-we got upgraded to a bigger car (+ cause its bigger, -as we didn't need the space and driving in a smaller one would be more than ok)

Very satisfied

Terrible! Forced extra charges. The car shown in the rental pictures was from 2018, but the one I got was over ten years old. This company is a scam. Do not choose them.

Very good

Staff were very helpful. They speak English and mandarin also

Very satisfied

Very detailed explanation when pick up at check in. Car is very clean as Japanese standard.

Nothing too special, delivered what it should deliver