JAPAN CAR RENTAL REVIEWS

They were very efficient, even return me parking fee for the pick up car parking fee. They were friendly and easy to communicate.

Well done QEEQ for making the rental easy.

The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.

Excellent experience !

Well done !!

Service staff is very helpful, and provides complete necessary information we need. Appreciated!!!

Fast and Easy to use.

Pretty good

This is the only rental i could find that allows me to return the car before 8 am at the airport with no fuss. Everything was clearly explained. Whatsapp was possible with mandarin. The car pumps diesel and is very fuel economy.

easy booking

Location codes in the car navigation system did not work, and overall the navigation system was not useful because it did not find POIs.

The car is very old and we pay the high price and expecting me to write good review not anymore

Very satisfied, would recommend to other car renters. They arrived at the airport within 5 minutes, great service attitude.

Highly satisfied

Acceptable

새차라서 깨끗하고 연비도 좋은차였고 예상보다 실내공간이 넓어서 좋았어요. 한국어 네비도 사용하기 편했고 모든 게 만족스러웠습니다. 다음에도 같은 조건으로 렌트할 수 있었으면 좋겠습니다.

친절하게 응대해주어서 감사했습니다

The cars are not at airport and we had to take shuttle bus for 15 mins. Waiting time for shuttle meant that total 30 mins was spent getting to counter and keys

Very limited cars for this location

Easy pick up and check in process. The shuttle is super easy to use at New Chitose Airport to the car rental location!

The staff is very nice.

셔틀버스까지 조금 멀고 안내하는 분의 걸음이 빨라서 노인과 아이 데리고 따라가는게 조금 힘들었지만, 전반적으로 친절하고 차량 상태 좋아서 만족했습니다

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

First off, Flight noticed that my pick up date did not match my arrival in Okinawa and messaged to confirm date the car was needed. Next, they agreed to pick me up at a convenient rail stop and take me to the car, saving me from having to navigate the airport and my way to the rental office on my first visit to Okinawa. The car was an upgrade over the typical American economy car - very nice! Drop-off was a cinch as well. I drove to the office and the staff took us directly to the airport! Excellent customer service.. would definitely recommend.

The QEEQ booking platform was easy to navigate and efficient. Directions for needed documentation, pick up and drop off were clearly explained. Driving for my first time in a foreign country was a bit daunting but I felt better knowing I had the QEEQ insurance in case something happened.

Apart from one staff member in a red uniform whose lack of smile and stiff conversation made me somewhat dissatisfied, the other employees were very friendly and had a good sense of service. Moreover, the car I received was different from the one I booked, and the store didn’t explain this when I picked up the car. It wasn’t until I returned the car and inquired that the staff said it was because the original model didn't have snow tires, so they replaced it with one that did. I bought insurance at the store, but when I called to discuss return details, the staff initially claimed we hadn’t purchased any insurance. It wasn't until I insisted she check carefully that she realized we had full coverage. This is my experience feedback.

Overcharging, unclear billing details, customer service knows nothing.