We purchased full insurance with zero deductible, but after returning the car, the rental company charged 6600 lira from our credit card without our consent. The rental platform has yet to resolve the issue and seems to have no control over the rental company. At pickup, the store aggressively pushed other models and charged the card without informing us.
AVIS is a big company, but during my last car rental, they aggressively pushed insurance despite me having already purchased all necessary coverage. Although I fully paid in advance, they charged me extra at pickup, claiming it was a balance. I reported this to QEEQ, but the issue remains unresolved. What fees were these? The weirdest part was that it was a brand-new car with only 9 kilometers on it, and the central screen, etc., had no power!
Matcar's contact number needs improvement; it’s a national hotline in Turkish and disconnects automatically if idle for a minute. In Izmir, I had to make several calls. Fortunately, a taxi manager whose friend works at this rental company helped us by calling privately, but it wasted half an hour. The vehicles at this company are relatively new and much cheaper than other international brands, but prices have doubled compared to four years ago. The price for returning the car to a different location is significantly higher than returning it to the original location. As a result, I preferred to spend an extra day returning the car to Izmir, reducing the price from 4000 to 1700 yuan. Other renters may consider this option.
Matcar's contact number needs improvement. It’s a national hotline service in Turkish and disconnects automatically after a minute of no operation. I made several attempts to call in Izmir. Fortunately, a taxi manager whose friend works at this car rental company helped us contact them via a private phone, but it wasted half an hour. The vehicles from this rental company are relatively new, and the prices are much cheaper than other international brands, but it has doubled compared to four years ago. The cost of returning the car to a different location is much higher than returning it to the original location. Therefore, I preferred to spend an extra day to return the car to Izmir, reducing the price from 4000 to 1700 Yuan. Other renters might consider this option.
We've rented cars through QEEQ in the USA, Serbia, Montenegro, and Bosnia and Herzegovina, and it's been very convenient. We've never had any issues. I'm a beginner female driver and had never driven any other car before, but it was easy to get used to this one. I quickly became familiar with it, and although I didn't like driving in China, I loved driving in Turkey because it truly is a paradise for road trips.
In the US, Serbia, Montenegro, and Bosnia and Herzegovina, we rented cars through QEEQ. It was very convenient, and we never had any issues. As a beginner female driver who has never driven other cars, I found it easy to get accustomed to this car quickly. Although I wasn't a fan of driving back in China, I absolutely loved it in Turkey because it is a paradise for road trips.
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