The service was enthusiastic, rental procedures were processed quite quickly. Maybe because it was peak time, I had to wait 20 minutes for the car to be cleaned and returned, but everything else was good.
Overall service of the car rental company is good, but the service for customers with language barriers needs improvement. It would be helpful if the store provides a diagram to indicate the pick-up location. When customers have no internet access, the store should allow them to use its network for mobile translation.
Rented the car for 5 days, picked it up from Izmir Airport in the evening of the first day. The air conditioning was broken and the car broke down again on the third day around 8 AM. Initially thought it was a dead key battery. Spent the whole morning communicating with both the platform and the car company. The replacement car was finally delivered around 1 PM, which had a much better condition with a functioning air conditioner. The staff who delivered the car verbally promised to refund the fuel and time wasted due to the car replacement when returning the car, but subsequent communications were full of excuses, and nothing was refunded.
When we picked up the car, the fuel tank was empty. The staff only focused on getting our signatures and did not inform us that the car had no fuel! I understand English, so they could have told me, but even without that, there are translation apps they could have used to notify me. They didn't say anything! We drove about 10 kilometers and had to stop by the roadside because the car ran out of fuel. Most importantly, when we called the company, no one answered! Another issue: the car they gave us was extremely dangerous. A maintenance warning light came on as soon as we started driving! They just took a lot of photos when handing over the car and didn't explain any important details. It feels like they only care about making money and not about our safety! At the gas station, we stopped and had someone inspect the car, and they told us the tire pressure was uneven and the wheels were loose! We had to get it repaired ourselves. When we asked to change the car, after a lot of back and forth, they told us there was no available car in the area. We were in the capital city, Ankara! I don't even want to talk about the return process. Overall, it was a terrible experience! Everyone, please spend a bit more money to rent a car at the airport, and go for a major car rental company. Avoid these kinds of rental agencies that do not ensure your safety!!
Car swapping is quite common in Turkey. Didn't like driving a Renault and wanted a Hyundai, but still ended up with a Renault. As expected, the gear shift logic was terrible.
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
Ansel Blume
-
-
-
-
View more >Bing Smith
-
-
-
-
View more >Ida Wat
-
-
-
-
View more >Yetta Vogt
-
-
-
-
View more >Len Carter
-
-
-
-
View more >Tabitha Webster
-
-
-
-
View more >Beacher Eve
-
-
-
-
View more >Baldwin Johnson
-
-
-
-
View more >Tyler Maurice
-
-
-
-
View more >Yehudi Back
-
-
-
-
View more >Hobart Gilbert
-
-
-
-
View more >Don Emmie
-
-
-
-
View more >Gene Albert
-
-
-
-
View more >Meredith Juliana
-
-
-
-
View more >Bonnie Albert
-
-
-
-
View more >Montague Clare
-
-
-
-
View more >Dylan Aldridge
-
-
-
-
View more >Josephine Chaucer
-
-
-
-
View more >Walter Davy
-
-
-
-
View more >Dave Will
-
-
-
-
View more >Hot Destinations In Turkey
Car hire Brands Ranked In Turkey
Pay for Car Rentals with Crypto