“Alamo Auckland Airport should have many places to be improved”
About Alamo:6.0/10
We booked the collect time at 2pm, however we arrived there after 3pm but the car was still not ready, we'd waited more than 45 minutes, there were other peoples waiting there car too. Even in their office there was not water or enough chairs while waiting. Maybe they rushed to give us the car, it wasn't clean at all. But what can we do, just take it.
This location is particularly remote, we spent a long time trying to find it due to the lack of clear directions. Both of the available computers were slow, and we waited a long time to be served.
The car was dirty upon pickup and we had to return to the office twice to have the outside then the inside of the front windshield recleaned as we were unable to safely drive the vehicle in the condition we picked it up. The rear view mirror fell off twice. We were reimbursed the cost of the extra driver by Alamo on return.
Like: I loved the car. In good condition, low mileage and drove really well. The service from the guys was really good too. Very friendly and went out of their way to help me when I needed anything. Dislike: The instructions on the approved email may be a bit hazy on pick up procedures. I didn't realize that I can call upon arrival in the country for a pick up. Minor issue as it was located only 20 min walk!
The initial car provided had almost 100,000 km on it. Within two days it had a front-end problem and I noticed it also had two bald tyres. Car was changed over two one that was much better. Counter staff tried hard.
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Tracy Mary
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View more >Dislike: The instructions on the approved email may be a bit hazy on pick up procedures. I didn't realize that I can call upon arrival in the country for a pick up. Minor issue as it was located only 20 min walk!
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