AVIS CAR RENTAL REVIEWS IN UNITED KINGDOM

Satisfied

We got a free upgrade to a Mercedes C200, the experience was excellent. The staff at Aberdeen Airport were very nice and asked if we needed a refueling service. Returning the car in London was also very convenient, a staff member checked the car on the spot and sent an electronic receipt to our email. Then a shuttle bus took us directly to the terminal entrance. Highly recommended!

We had to wait in line for an hour, and everyone was very frustrated. The staff said they were short-handed, and after finishing the paperwork, we had to wait another 20 minutes because the car hadn't been washed. The previous customer had the same issue, waiting on-site for the car to be cleaned. They did a quick rinse just for appearances; there were debris in all the crevices, and the interior wasn't properly cleaned. We ended up spraying disinfectant ourselves.

Very fast.

It's just average.

Excellent experience

Very satisfied

Fantastic immaculate car - well prepared. No problems and will use again!

So easy and definitely Car Hire company of choice now

Customer service was excellent - very fast & efficient

I was extremely satisfied with the service at the Avis store at Glasgow Airport. After explaining that we had already purchased insurance from QEEQ, they didn't try to upsell additional insurance. The vehicle was new and in excellent condition. We were given a Volkswagen Polo that was registered in the first half of 2021 and had only 9,955 km on it, basically a new car. They held a deposit of £200 during the rental, but the refund process was incredibly fast. We returned the car at 6 PM on the 14th, and by 7 AM the next morning, we received a notification from the bank that the pre-authorization hold was lifted. This speed deserves a big thumbs up.

The Scottish staff work very slowly. There were five groups ahead of me and I had to wait in line for an hour.

Avis, as the top car rental company, provides convenience and excellent service.

Great service, quick pick-up

Very good, convenient

Very satisfied

Very satisfied

Great staff and very little time needed to sort out - got a bigger car than booked (for no extra cost) which was also very fantastic. Would highly recommend.

Painless process with all information needed provided very simply. Great competitive prices - I always use QEEQ and will continue to.

The staff's attitude was okay. I chose an MG ZS SUV, but the staff tried to upsell me to a Hyundai Tucson for an extra £10 per day. I thought £10 wasn't much, so I agreed. The deposit was £200, totaling £240. I used my Monzo card and rented the car for four days. I chose to return the car before 6 PM. The return parking spot was the same as the pickup location. When I returned the car, there were no staff around, so I took photos, placed the key in the designated drop box, and recorded a video. I also kept the rental contract. I had read bad reviews about this rental company, so I made sure to keep evidence. It turned out to be necessary. The rental company charged an additional £200 from my card. I emailed them, and they said I returned the car a day late. I sent them my photos and contract to prove I returned it on time, and they admitted it was a mistake in their system. They refunded the money. It was quite funny. Without the photos, the deposit and extra charge might have been lost. Always remember to take photos as evidence. The customer service of the rental company was responsive, which deserves some praise.

Vehicle was very good. Communications with AVIS was very difficult (following picking up car). I wished to extend the period of hire with AVIS but this proved impossible as I was unable to contact the Newcastle airport branch via the telephone.

Excellent deal from Qeeq. Straight forward and satisfactory instructions and information.

Very good