Avis were extraordinary. Amazing customer service. Jay who I believe was the manager was an absolute gentleman. Natasha who worked along side was a pleasure to work with after such a long flight. I will absolutely be back every time.
“Great experience with great value for money car rental service.”
About AVIS:9.0/10
Great car. Better than expected. Helpful staff. The only problem was wrong information on where the pick up point was. Stated "In terminal" Not. It was near the long stay car park 15 minutes walk down the road in the cold weather.
About QEEQ:10.0/10
Booking platform and everything was fine. The only improvement could have been the correct information on where the Avis pick up point was.
“Excellent service and quality of vehicle. We will certainly use again.”
About AVIS:9.0/10
Excellent service from Stephan at the check-in desk but he was on his own. There were 3 groups in front of us so the check in took 20-25 mins before we were seen. However, the rest of the experience with Avis was excellent.
Amazing service plane was diverted so delayed on arrival by 3 hrs outside of office hrs
I rang the counter guy and he said he would wait past his finish time so we did not have to return the nxt day. He waited till 6.30 and he should have finished at 6. Wow.
Located just downstairs from the hotel, the service was fairly efficient, although I waited for a little over half an hour. Pickup was also in the back parking lot. You can purchase additional insurance on the spot, which is convenient.
“It was a magic weekend for a roadtrip i the Highlands, and the little car raised to the challenge.”
About AVIS:10.0/10
The staff at the airport is very friendly and knowledgeable.
On the return journey i arrived late after being stuck on the road behind caravans, i had to drop the key in a rather unorthodox fashion, and the staff was all to happy to help
You cannot beat the value of a smile when arriving into a new place.
About QEEQ:10.0/10
Did exactly what it read in the label. Liked the straight honest extra for a wider insurance policy.
Excellent customer service! We were helped by the friendliest person who was efficient, patient and thorough. We were given a car within the class we requested, and a hybrid to boot! Would highly recommend AVIS.
Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!
It seems there are hidden charges as I was charged over three hundred pounds more than the rental fee. I am currently requesting a detailed breakdown, but have yet to receive it.
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