DOLLAR CAR RENTAL REVIEWS IN NEW ZEALAND

The car was so so good, worthe the money. The qeeq customer service is really not too helpful, would rather they give me the contact info of dollar shop directly and contact them directly right after booking.

Very good service and lovely staff at the counter.

No comments, happy as always

Car was great, but a bit difficult to go through the check-in process.

It was very fast check in but to drop off, it was Christmas Day and only 1 person worked. We had to wait more than 20min outside to return the car

Nil

Nil

Comprehensive service and new condition！

Comprehensive service ，very nice！

First, I rented cars from both Dollar and Thrifty on the North and South Islands of New Zealand. These companies share the counter with Hertz, essentially making them smaller subsidiaries. However, their cars are not as good as Hertz. When I booked the rental, I had requested a Toyota Prado, and both companies confirmed this. But upon arrival, neither had the Prado. Instead, they offered a Mitsubishi Pajero diesel. I noticed Hertz had Prados available on site. When I inquired, I was told they either didn't have Prados or had very few. It seems they use the Prado as a lure and then give you the Mitsubishi Pajero, claiming it's a similar class vehicle. However, in my country, these two cars are in entirely different classes. These companies attract you with the lower price of a Prado but end up giving you another car. If you specifically want a Prado, I suggest not choosing these two companies, as they probably don't have it. Note that in New Zealand, there is a road usage fee for diesel cars, which will be reflected in your final bill when you return the car.

Very satisfied

Friendly and patient. Explained things professionally and clearly.

The car pickup process was relatively simple and unlike car rentals in Croatia, they didn’t use deceptive practices to sell insurance.

This rental company is a nightmare. Took them more than an hour to pick us up. Dropping off was even worse. Service staff was incompetent and completely overwhelmed.

Very satisfied

Car was very high mileage, over 100,000km and looked tatty, but was better than the first vehicle they tried to rent me, which I rejected.

Description of where the rental place was, was wrong.

Excellent

They gave me an upgrade. I was nervous over the diesel charge per mile which they said they would wave. They seem to have done so. So all good

Timely airport pickup, fast pick-up and drop-off process.

Car was fine, no issues. Was a bit confused about drop off (picked up in Hertz spot but was a Dollar rental, not sure where to drop off but figured it out) However when we arrived home found I was charged and extra $25 for fuel. We filled it to full 1km from the airport and have photo proof that the gauge was full. Took about 40 minutes of calling and emailing to try to get this sorted. This was already charged to my credit card without any consultation with me. Still waiting for resolution.

Great desk service from Alistar. Loved the vehicle--just perfect for our needs and ran very smoothly the whole time.

I compared your prices to many others in NZ, and felt you had the best price and availability for the type of car we needed. The website was easy to navigate

A bit out of the airport but quick shuttle bus

As always just easy to deal with

A little out from the airport but quick bus