This car rental company is terrible. The vehicle's condition was horrible, very old, and smelly. It's a miracle it didn't fall apart. The worst part was their extremely poor service attitude. They treat foreigners and Chinese people differently, with noticeable disdain for Chinese customers. I recommend avoiding this company.
I would advise against using EZU's services in the future. Their cars all have over 100,000 kilometers. I rented a Reiz but got a Camry with 150,000 kilometers. This model is not even seen in the domestic market anymore.
Negative review. The car was old, and the return process was unclear. Despite showing photos of the fuel level, they insisted it wasn't full. The service was terrible, leading to an argument and resulting in customer injury. A complaint will be filed.
When our flight was delayed the office was closed with only an answering machine. Next day they did not do anything to help (due to their poor English skills it was hard to communicate and negotiate with them).
About QEEQ:8.0/10
It will be interesting to see how the insurance claim goes.
The service was quite good, and the explanation was detailed. However, the car was really old with over 190,000 kilometers. It was maintained, but the child seat was extremely dirty.
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