EZU CAR RENTAL REVIEWS IN NEW ZEALAND

Got a free upgrade, the car was excellent

No-deposit rental was a great feature

The car originally booked was KIA RIO and the car provided was Toyota Camry 2.5L which was way big to our requirements. Costing more on fuel

Good Platform for booking car rentals

Under staff at counter.

Everything went smoothly. A staff member picked us up at the airport to rental car location

Was 1st time but everything went relatively smoothly

First time using, and also the last time.

car was great pick up was great had to wait a while to do the paperwork as only 1 man doing all jobs

look to have more than one person doing everything

1. Spacious 2. Not a saving fuel Car but it is expected 3. Easy to manage

Smooth and Customer oriented. And most of all i can Find cheaper spacious Car for five of us

Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.

The staff were helpful but the car was garbage and dangerous and shouldn't be rented out

Good as gold

The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!

Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.

I called 7 times before someone answered to come and pick me up.

Great staff. The car needed some small things fixed. It needs a wheel alignment as it does pull to the left, the lights are poor for night driving.

Overall service meets the average standard. The car was clean and in good condition. The rental company is a local small business run by Chinese, but the service was slightly pushy and a bit arrogant. Overall evaluation: market average, could choose again.

EZU Duplicate charge my rental fee, after call to QEEQ customer service and EZU, got refund. But give me a bad experience and waste my time during travel.

Very good as usual !

Long wait to get vehicle. Motor not running smoothly, particularly on decent.

Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

Lovely staff at EZU - thank you.

I booked a Toyota Yaris, and I can understand getting a car from the same category, but giving me an old Tiida with over 160,000 kilometers on it is unacceptable. Plus, it had three regular tires and one spare tire, and the accelerator was very loose. What's worse, by the end of the rental period, the brakes also became loose and I had to press them all the way down to stop. Initially, I requested a car change via WeChat and got a reply after 4-5 hours saying that there were no available cars for a swap due to high demand. I will definitely not rent from this company again. An additional $50 was charged for after-hours pickup. Which rental company charges extra for that?

The car was great, I only needed a small car as I was by myself, it drove well and great fuel economy picking up was easy as was the drop off

Small but very efficient company

Easy booking process