BUDGET CAR RENTAL REVIEWS IN SPAIN

It did really. Almost new car .only done 1000 kilometres.

The process of picking up the car at the airport counter was very slow. During both pickup and return, I noticed that Budget added unauthorized charges to the bill. When picking up the car, they didn't ask if I wanted to refuel it myself and instead chose the option for the rental company to fill the tank, which cost an extra 56 euros. I had to request a new bill after noticing this. When returning the car, I found an extra driver fee on the bill even though I was the only one with a driver's license and my friend didn't have one, so it's impossible for there to be an extra driver. Even if I needed an additional driver, they would have to provide their license at pickup. These issues made me feel that this rental company is not very trustworthy and always looking to overcharge.

Very convenient pickup and drop-off, no additional charges.

J' attend le déblocage de la somme de garantie sinon tout c'est très bien passé.

Excellent Price drop protection n'a donné aucun signe....

Everything about the car rental was very good indeed except the time to it took to pick up the car. It took over 2 hours ! The representatives were very pleasant and helpful but each customer took an average of 30+ minutes to process, only one customer was processed under 30 minutes. The drop off time and process however was excellent !

Very impressed with Easyrentcars.com. The process of booking was easy and clear.

I order Audi A3. I was expected sedan. They provide not sedan, not Audi, just some other car and hatchback. NO space for a baggage. I requested another car, sedan. They gave again hatchback. No space. 5 people of us. They sad that Audi A3 is hatchback too. Finally we choose small SUV with manual transmission instead of paid automatic for the same money. The engine was so weak, it was a terrible driving, especially to the hill. It was a terrible experience for drop - off. They trying to put on me the existing scratches. They didn't report them anywhere when I pick up the car. They didn't check the car before giving to me.

It should be more details about my options, sedan, hatchback, Etc. Not only people, but and # of luggage too.

Vehicle model information is not transparent.

Collection of the car took too long.

As above waited a while to be served at the desk but when served staff were very helpful.

Easy straight forward booking system.

was good. didn't realise there was an extra charge for emergency breakdown and another charge for fuel fee even if you return it full. Don't like the hidden costs but otherwise all was good.

Staff were slow

A small scratch on the bumper costs over 300 euros!

As per the booking I was expecting and Audi A3 but they offered me VW Golf, little disappointed, but overall decent experience.

Good rates and very user friendly interface.

I was a difficult costumer with loads of demands and questions and everyone was great, polite and friendly

Easy, all the filters and I to I needed. Costumer service with the chat was awesome without having to wait for an assistant... It was great: quick, smooth and friendly. 6 stars service

Service of budget was terrible. Aggressive selling of larger car. Aggressive selling of extra insurance. I think an Audi q3 is smaller than a bmw 3 series too. Not happy at all. Man was rude and slow Asked me to bring a receipt Showing I’d topped up fuel.

Yes platform great

We waited around 30/40 minuties in the collection que for our vehicle, service seemed really really slow for each customer even though there were two members of staff dealing with customers and a third behind a computer. When it eventually came to our turn, we were told about the deposit if £1950 to put onto a credit card this was fine as we had taken out our own damage waiver Insurance. The staff member asked if we wanted to upgrade so £0 deposit on a credit card when we said no thankyou she seemed quite shocked and checked we were sure. We had booked a group c vehicle c4 cactus or similar, we were given paperwork to sign for a vw polo when we questioned this and asked is that not smaller will we fit, we were told yes you will be fine there is only three if you. We said we would go see the car and see if the size was enough for us as we just wanted to get on our way after a long wait. We walked away and decided to look online, seeing that a vw polo is smaller and is group b vehicle we returned to the desk again and joined the que after a few minutes the lady that had served us noticed we were back and approached us we explained about the different group and that we would just like the car we booked and paid for in the same group. We waited again and after a few phone calls we were then allocated a Hyundai i30 and so went to collect that. While waiting for the car to arrive we saw the couple before us who had still not left either they were on there third car the first one had an issue (can’t remember what) and the second one had a flat tyre they had been told it’s fine just take the car and you can get the tyre blown back up. Why would any customer just landed for there holiday want to do that?? And what if it couldn’t simply be blown up? This demonstrates really poor customer service. At the desk when we asked about getting the polo we were told there are no c4 cactus we’ll surely then you should upgrade us if you don’t have what we purchased not downgrade

Booking was fine and easy to do

Surclassé par rapport à la commande (seat ateca toutes options au lieu de Opel Moka) voiture neuve (1000km) Seul bémol le moteur 1.0L essence qui consomme beaucoup en montagne mais ce n’est qu’un détail.

Application très simple et ultra efficace

Great service, the employee was very friendly and helpful

All good, happy with your service :)

was downgraded from Audi A3 to a Peugeot 2008 i complained that i had paid extra for the Audi they claimed that it was comparable not to me.

Very helpful staff at Budget in Madrid terminal 4.

Works well.