BUDGET CAR RENTAL REVIEWS IN SPAIN

Terrible rental company. It took me 40 minutes to complete the process even though I was the first customer in the morning. The front desk was a Black woman who clearly discriminated against Chinese people; she was very impatient. When she saw I had reserved a BMW 3 Series, she immediately said they didn't have any BMWs available and offered me a Renault instead. This was the first rental of the day, and I had seen a row of 3 Series and 5 Series cars in the parking lot. I asked if I could at least get an A3 or a B-class car, but she refused. When returning the car, another Black woman was extremely strict, the strictest I've ever encountered while renting in Europe. She inspected the car multiple times and even asked where I last refueled, requesting the receipt. Overall, this is a very small-minded company. No idea how the Madrid branch has such high ratings.

Vehicle was with damage

El coche muy bueno Mejor de lo que esperaba

Es fácil de buscar

The car was great. Easy to pick up. Dropping off more difficult. Filled with fuel on way to airport as it was three kings day and not all filling stations open. But got turned away at drop off and sent to airport station to fill up again 1.60 euros worth!!!!

fue exacto al contratado en la pagina, solo tuve que dejar 75 euros por deposito de combustible

excelente para rentar vehículos. sería bueno que especifiquen que empresa requiere tarjeta de debito o cuales solo descrédito, en países distintos (colombia por ejemplo)

RIP OFF One lady on the counter waited over 30 minutes to get my paperwork while she was doing the up selling bit to another English customer in front of my family Then when I got to the counter I had the big up sell on everything which is another story Returned the vehicle early in the morning as our flight was very early, I videoed the vehicle before parking up the vehicle was in prestine condition I have been noticed by my credit card company they have taken over £400 off my card for I don’t know what, I have now got to fight budget to get my money back the whole rental was a scam, cheap hire and take what money you want off the customers card at the end I will be taking this to the highest level with maximum exposure to avoid others being ripped off

Car good, staff at Madrid airport budget offices are so rude if you are a black customer, in general, they were racist,

コンパクトカーを指定していたのに大きい車だったので運転が怖かった。

Nice staff, very efficient. Nice car.

Super price. Super easy

There weren't many people in line, but it was strange that they required two credit cards as a guarantee at pickup.

Acceptable

Last minute booking when flight diverted and needed to make it one way. Apart from Murcia branch not expecting demand that day (no flights scheduled), handled brilliantly by Easyrentcars and Budget.

Zuzuche is honestly a huge scam. I do not recommend anyone using it. The rental company scammed me for over 300 euros. When I reported it to Zuzuche, all I got was customer service shirking responsibility. After this review, I am uninstalling this scam app for good. It is truly a rip-off, and the customer service is utterly useless, constantly shifting blame. I spent thousands of RMB to learn this lesson, so everyone, please do not rent cars from this platform. Remember, do not, do not, do not! Use foreign apps directly; this platform is unreliable. Unreliable, unreliable! Important things must be repeated thrice! Wealthy folks who don't mind wasting money can ignore this real review, but I cannot, as I have to watch my budget. Hands down~

Car segment was upgraded without any additional fee, staff was really informative and helpfull.

Booking process was smooth and easy. After initial booking price was recalculated and ended up with some saving from initial price.c

I was confused when I was picking up the car no desk and walked around looking for it, then the rep noticed me and all was OK then

Added insurance without noticing initially, trusted the chubby female clerk too much. Originally rented an Audi but got a lower grade car.

They kept pushing me to buy insurance.

Off site location.

There were so many frustrated people in that queue at the airport. For pre booked cars. There was anger and frustration

Fine

Great car. Spacious and enjoyable to drive. Had some major damage to the right has side of car when we picked it up Didn’t look good but didn’t affect how the car operated.

Great service.