OK MOBILITY CAR RENTAL REVIEWS

Satisfied with the service

Consistently good

The staff's attitude is excellent and they never force you to buy additional insurance, which increases my trust in this company. I don't consider other companies anymore when renting a car. My car once had a malfunction alert, and to prevent any accidents, they gave me a replacement car for free and even upgraded me to a better model. I have now become a loyal fan of this company. Yes, I am happy to recommend their cars to any friends, it's definitely a wise choice.

Excellent

Car pickup process was efficient with clear instructions.

OK.Mobility is trustworthy and highly recommended.

This is my second time renting a car at Munich Airport, and it was still very smooth. The customer service will ask if you need insurance. Since QEEQ covers through a domestic company, I didn't need it on site. Driving in Germany is very safe, and there aren't many cars. A great experience overall.

Convenient and fast, simple procedures

Easy car pick-up

They close at 10 PM, but other companies have staff available 24 hours.

Waiting time was 15 minutes, the service attitude was acceptable.

Overall satisfied, but the staff kept pushing for insurance even though I mentioned I already had insurance from my country.

Very good.

I booked a Lynk & Co 01, but they gave me a Toyota CHR. For those renting cars in Germany, I don't recommend choosing a Toyota; it's not ideal for the unlimited speed highways. The staff suggested I upgrade to an Audi Q3 for an additional €150. As soon as I drove out of the parking lot, I regretted not upgrading.

Great car rental experience

Returning the car was smooth, and the staff were very friendly - definitely worth a five-star rating. However, I wouldn't even give one star for the pickup experience. The staff relentlessly tried to sell us insurance, even though we had already purchased the most comprehensive insurance through the rental platform. Once they realized we weren't buying their insurance, their attitude changed dramatically for the worse. They delayed us significantly, especially the person who attended to us. Absolutely disgraceful behavior.

Overall satisfied

This is my first time using OK Rentals, and overall it was a good experience.

Overall satisfied with the service

Good service attitude, but forced to buy insurance