The service attitude was perfunctory, and they forced you to buy full insurance, costing an extra 1,000 yuan. They wouldn't give you the car if you didn't buy it. Beware!
They required additional insurance, provided a different model than requested, and the car had severe scratches. It's easy to get scammed if you're not careful.
There was a minor issue this time. Normally, they upgrade the car for free if none are available, but this time a male front desk attendant, who didn’t look European or American, first tried to force me to buy insurance. When I refused, he said they didn’t have smaller cars and I would need to pay for an upgrade. The next day, I went back to the store and the manager confirmed the upgrade would be free. Their cars are usually good, and their service is typically fine. It seems like this staff member wasn't very knowledgeable. This time the refund was slow; it's been five days since I returned the car and still no refund.
There weren't many people returning cars. The staff told us to park the car as usual and leave the keys inside. We had a flight at seven, so we hurried to the airport around five o'clock. However, the later bill had extra charges, with incorrect mileage and return time.
Aside from the fact that the rental price was cheap, the staff kept trying to scare me into buying additional insurance by emphasizing the deductible. Just ignore them if you don't need it. Everything else was fine.
The pickup location is relatively easy to find following the store's directions, although it's a bit far. The staff clearly asked if I wanted to add full insurance. Unlike some employees at Europcar who lack credibility.
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