ACE RENTAL CARS CAR RENTAL REVIEWS

This car was much nicer than we expected. Fantastic!

QEEQ was great.

Great service and great car - no issues at all. At drop off location, they even used their shuttle bus to drop me somewhere other than the airport (not a big detour though) - nice touch.

Car was great, staff was helpful,

Mid-sized sedan car was provided as the ‘mystery car’ on arrival. No issues with the car during the 2 week hire period. Easy process at pick up and drop off. Helpful staff and only 5-10 minutes shuttle away from the terminal.

Easy to navigate and see available options. Best price by some margin. Would use again.

The car handled really well but only after the lane control was turned off. It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.

Very satisfied

Great car.We got a Hertz car as Ace had closed for the day by the time we got there.

Great service, very efficient.

Very enthusiastic and thoughtful, they even helped me get a larger car.

Very satisfied.

Very reliable

Friendly and professional service

The service was great. Upon arrival at the airport, I called to book a shuttle.

Straightforward, easy payment, pick up and return, very satisfied!

Straightforward booking and tracking process.

There’s is no afterhours support. After 4:30pm, there’s no one to talk to.

The guy, Eric, was helpful. He sorted our ace rental booing with hertz.

Given the holidays pick-up took longer than expected but it was easily solved by their partner company. The contract was signed in a rush and before inspecting the vehicle which led to the extra step of writing an email and making the drop-off staff aware of the original state of the car.

Booking is easy, price porctector never came up with anything better. At the end was pricy but good

Excellent, but the pick-up process took a bit long.

Very good

Car was more than up to the job required although sat nav would have been better as an option Staff at ace couldn’t be more helpful

QEEQ bilking procedures were extremely easy Also all enquiries were dealt with easily & professionally

It's important to take photos of the fuel gauge when picking up and returning the car. The gauge appeared full when I picked up the car, but it wasn't actually full. I realized this after refueling; a full tank would cover over 700 kilometers, but the car could only go 605 kilometers when I picked it up. When returning the car, my tank showed 688 kilometers left, 83 kilometers more than when I picked it up. The rental company claimed I didn’t fill it up and charged me over 60 NZD. Fortunately, I took photos and the rental customer service helped resolve this issue for me. Based on my overall experience in New Zealand, I want to believe the rental company didn't do this intentionally, but their process needs to improve. Everything else was smooth. For Christchurch, you need to wait for their shuttle at the designated airport location. For Dunedin, simply park at the designated spot and return the keys to the counter.