GOLDCAR CAR RENTAL REVIEWS IN SPAIN

Terrible car rental company. They aggressively push sales and take advantage of language barriers to deceive customers into signing. I hope everyone stays vigilant. Currently in communication with the platform, awaiting results.

1. When picking up the car, we were asked to buy insurance which cost three times the rental price (190 Euros). After discussing with the rental company, we decided not to purchase it. 2. They insisted on charging an extra 1 Euro per day to upgrade to an i20, otherwise, they kept saying that the original car we booked was poor and prone to issues. 3. We had to pay an additional 24 Euros for a 'fuel service' that was reportedly pre-booked.

The weekday queue is relatively quick, yet the mandatory fuel charges are expensive and higher than gas station prices!

They did not refund my loss, so it has to be a bad review.

The worst car rental company, no comment, it's obvious to everyone.

The car rental service in Spain is very straightforward, I've fallen in love with road trips.

The car was impounded and towed by the police. The rental company charged me €1100, and I did not receive any calls or messages. I have no idea how they charged such a large amount. Typically, even police fines are not directly collected by the rental company. I consulted my Spanish friends, and they confirmed that the police cannot issue fines to the rental company. So I suspect the rental company charged me arbitrarily, and the amount is huge and unreasonable. I am still waiting for a response from the Zuzuche platform!!!

Very good

Service attitude was average.

Everyone needs to be careful, they force you to buy local insurance which costs an additional 180 euros, and charged me twice. I told the bank I only signed once, but the bank said there were two charges. When I went to the rental company, they claimed there was only one charge. Now I don’t know what to do. Renting a car for an extra 180 euros * 2, that's 360 euros, this is really expensive.

The queue time is too long.

The queue was quite long, and the two-door Mini I reserved was not available; instead, I was given a Volkswagen Golf. They claimed it was an upgrade, but as a solo traveler, driving a four-door car with a longer body made parking in narrow European streets particularly difficult. Also, I had already selected and paid for full insurance online, but when I arrived at the store, they pushed an additional 90-euro insurance to ensure I felt safe driving away with the car. Furthermore, it is customary to receive a full tank of fuel when picking up the car and return it with a full tank. However, they charged a 90-euro fuel fee, stating that the fuel cost would be refunded based on the amount consumed upon return. After refilling the tank and returning the car, I expected the 90 euros to be refunded but only received 78 dollars back. The difference of over 20 dollars was labeled as a fuel management fee. When I complained, they gave this explanation, which seemed unreasonable. Based on this online reservation experience, I concluded that renting for 4 days was supposed to cost 660 yuan (4 days rental with full insurance) according to the online plan, but the actual cost was 660 yuan plus 90 euros for additional insurance and over 20 dollars for the fuel management fee, totaling over 1500 yuan. Next time, I'd prefer to go to the airport and compare the value-for-money options of different brands' stores before renting a car.

At the airport counter in Spain, a lady was very cold. I consider myself good at English with strong comprehension skills, but when I told her I wouldn't buy extra insurance, she completely changed her attitude and ignored everything I said. In the end, another male colleague took over, he was very nice and clearly listed all the costs. However, we still had to pay extra for insurance and other charges, totaling over 100 euros, which is more than double the rental fee!

Very professional

Arrived around ten minutes early, the reception staff were very polite in confirming the order. However, their attitude changed drastically when I declined to purchase additional insurance from the car rental company, and they asked me to wait until the scheduled time to process the deal. The order clearly stated that no additional fees were required, but I was still charged an extra 30.23 euros as airport tax.

I rented a Fiat 500, but they gave me a Fiesta instead. Also, the deposit was supposed to be 1100 euros, but for some reason, they charged me 1224 euros.

Like: Friendly fast service, car we booked not available so they gave us a free upgrade to an SUV cheers.
Dislike: Everything was great

Like: Everything

The staff were arrogant and rude, and there were hidden fees with forced insurance sales. After repeated negotiations with the rental company, their attitude softened somewhat, but we were still forced to buy additional insurance. This is the worst rental agency we've used through this platform. Just the international call fees to resolve our disputes cost me over 400, which was more expensive than the rental itself. One star because there's no option for zero.

Forced to buy insurance, cannot use non-chip credit cards for deposit.