We had a great experience with Centauro. Dominico helped us at collection and drop off. He provided us with so much information and even gave us recommendations on restaurants where we were staying. Dominico was a pleasure to deal with and nothing was too much trouble. Would definitely recommend.
Centrino were terrible from start to finish.
No idea where to get shuttle bus. No signs.
Once we finally found the area waited for 30 minutes to be picked up.
At office we waited over an hour to get car. Staff were very very slow.
Never again will we
I hire a car with them
Car in great condition, only 3000 km.
Really good staff.
Shuttle bus pick up point not very clear when the bus wasn’t there, a sign would help. I would rent from them again.
My booking said the car's fuel would be full to full. They gave me a car with 60% petrol - therefore breaking the booking contract.
I tried to return the car at 60% as required, however this was impossible to tell when filling and I filled it to 100%. They wouldn't reimburse me - they therefore got 40% worth of FREE fuel. This is a scam!!!
They also made me pay insurance on the car even though I had booked and paid insurance through Easy Rent Cars.
Lastly, they gave me a Ford, which was fine however I had requested a VW which would have been slightly bigger which I needed.
Everything fine, but the office is outside the airport. It means, one have to call the office to pick you up. I tried 2 times, but than the guy was at airport after 5 minutes. And a long waiting at the counter, to many customers and too small the staff.
“Good booking experience, low average rental car agency experience”
About Centauro:7.7/10
We booked a Fiat 500 and received a Ford Fiesta which had a really high consumption of gasoline.
To pick up the car, we had to wait outside of the Airport, which we found after like 15 minutes. But after that we had to wait 50 minutes until the transfer shuttle arrived. The driver was so kind to let us put the luggage inside the bus;) No help needed, thank you!
With that in mind we ordered a mytaxi after our trip at the drop off location. Because we just saw the shuttle leave and did not wanted to wait anymore. We recommend using uber or mytaxi instead of the untrustworthy shuttle from Centauro. It cost us around 15 EUR.
Additionaly we got the car 3/4 fully loaded with gas. I insited to get it full to full as we booked it through the app but the lady at the desk did not want to move a finger. So we had to bring it back 3/4 full.
Centauro was great. They picked us up from the airport as soon as we landed in Pisa and they served us very quickly. The branch manager was very kind and he helped us to fix an issue with our booking - due to the poor service of easyrentcars.com.
I will definitely rent with them again
voiture panda neuve (11km), personnel au retour compétent mais parlant anglais et non français
About QEEQ:10.0/10
bon système de baisse de prix après avoir réservé. il annonce le plein full/full mais arrivé chez centauro obligation de payer un petit supplément (qui m'a été remboursé )pour remettre le véhicule avec la même quantité d'essence ( voiture fournie avec un 1/2 plein)
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