ENTERPRISE CAR RENTAL REVIEWS IN UNITED KINGDOM

Automatic car not available despite having paid for an automatic. Were forced to take a manual car - fortunately I have a Manual Lhcence. No discount offered for inconvenience. Very disappointing. Meant my wife was not able to share the driving load with me.

The car pick-up process was straightforward and clear, and the service attitude was excellent.

Car pickup procedures were simple and clear.

An additional deposit of 200 pounds was requested at pickup, which required lengthy communication with Zuzuche and Enterprise to clarify. The car's navigation system was slightly delayed and not very responsive. The fuel level was only enough for 80 miles at pickup, necessitating a refuel. Returning the car with a similar fuel level was required, which was quite unreasonable. The traffic violation notice was forwarded to Zuzuche 15 days after the incident, and it was not the original fine ticket, lacking specific penalty amounts and payment instructions. It took three days to receive a response after emailing, almost missing the 21-day payment deadline. They also charge 35 pounds per ticket for handling violation notices and claim it's to maintain a team for this due to the high volume of notices.

Very satisfied

Free shuttle to the store

They charged £195 for a small mark on the tire, which they found using a flashlight up close, plus an additional 20% service fee. It's a scam. I thought big companies wouldn't do this, but this one acted just like the small companies. I won't use them again. The radio couldn't be turned off, the navigation sound couldn't be turned on, the car didn't drive straight, and the steering pulled to the left. Make sure to take lots of photos as evidence when you pick up the car.

I met Ollie and Jack at the Enterprise desk at Newquay Cornwall Airport. They have been the most friendliest staff I have come across at any car rental service. They not only assisted me in getting the car on-time but also suggested me places to visit on my staycation. Really appreciate the customer service and friendliness. Cheers to Ollie and Jack!

Booking was effortless and no hidden prices

Good!

Nice car,very clean and comfortable

Not bad. Everything is electronic now, and returning the car is simple – you just hand them the keys. They said we'll receive the electronic receipt and deposit refund in two days.

The overall service was excellent. I've rented cars many times in London and tried several companies. Enterprise is one of my favorites. Many thanks to the QEEQ app for timely notifications, which are very helpful for forgetful or procrastinating people like me.

Overall, the service was excellent. I've rented cars in London many times and tried several companies. Enterprise is one of the best companies I've used. I'm very thankful for the QEEQ app and mini-program service. The notifications are prompt and very helpful for someone like me who tends to forget things or procrastinate.

Very good, the staff was nice. No hidden upselling when picking up the car, and the return process was efficient and convenient!

Great car, friendly staff, great communication

Excellent service. Had a cheaper rate.and very prompt communication.

Pretty good.

Very satisfied, great attitude, and they upgraded the car to a very new model.

Changed vehicle model

They were helpful because kayak had falsely advertised a big commercial truck but actually booked a tiny van and remarkably pretend that that's fine they are just generic images it's quite a scam they have running there.

Got the car at Gatwick Airport and returned it to the same location. I purchased full insurance at the counter; the service was decent, and the return process was simple. The deposit was refunded quickly. The only issue was the lack of a paper contract. The staff said it would be emailed, but my Sina email never received it, which made me a little worried.