ALPHA CAR HIRE CAR RENTAL REVIEWS IN AUSTRALIA

The company provided attentive service, and the car was already clean when handed over to us.

Average experience, rented from this company in Melbourne as well. Service attitude was not great and the car condition was so-so.

The pickup location in Gold Coast is not within the airport. You need to call them, and a car will come to pick you up in about 5 minutes. Overall, the experience was good, and after renting the car, they will email you to inquire about your satisfaction.

Although we didn't pick up the car at Alpha, they arranged transportation to the rental location very well. The car was new and in great condition!

Overall good. Although there were some issues initially, they were satisfactorily resolved in the end.

It was decent, but you need to return the car before 5 PM to get a ride to the airport.

Picking up the car is a bit inconvenient. Other companies have counters directly at the airport, but with Alpha, you need to wait for their shuttle to pick you up. Make sure to allocate enough time when returning the car to avoid delays. However, the service is still good.

The car is in great condition and offers good value for money

Good service, but drivers must have a credit card and a driver's permit translation. Both are mandatory. It's not as flexible as the Avis system but cheaper, and rental times are highly flexible. Overall, it's good!

Overall, the service was very good.

The service is quite good, the car is relatively new with just a few thousand kilometers, and is in good condition. Returning the car is also easy, just hand over the keys.

The process is simple and there is airport shuttle service. Very good and professional.

Excellent car rental experience, highly recommend.

I do not recommend this car rental company because their pick-up location is not at the airport. You need to take the company's shuttle to a place several kilometers away to pick up and return the car. Other car rental companies have pick-up and drop-off spots at the airport, which means this one delays your trip by at least 40 minutes. Moreover, the shuttle back to the airport does not leave immediately but waits for more passengers. This caused me to miss my tax refund at the airport, which was really a waste.

Very nice and friendly.

This is a small company. I had to return the car at 5:30, and no other companies provided a quote, which made me anxious. However, two things touched me: 1. I took a wrong route with the driver picking me up, but when I saw him holding a sign with my name, drenched in sweat and smiling sincerely, I was deeply moved; 2. This was the first of four car rental companies on my trip to Australia. When I arrived at the company, I realized I had forgotten my driver's license. I was devastated, thinking about how I would manage for the next 20 days in Australia. But as soon as he heard I had a notarization document, he immediately said it was OK. It felt like a gift from heaven! Small companies can be more reliable!

It was pretty good overall, but the car wasn't full of gas when I picked it up. I mentioned it later.

The pick-up service was quite good. I called to confirm the pick-up location, and a car arrived promptly. At the office, the paperwork was quickly sorted out. However, they initially gave me the wrong key, so I couldn't start the car at first. I thought there was an issue, but then realized it was due to the incorrect key. The inspection was fairly simple, the car was in good condition, clean, and relatively new. Returning the car was smooth as well, with just a quick inspection.

The car was in excellent condition, and the service was very friendly without any attempts to upsell insurance.

The car has been driven around 30,000 kilometers, but it still looks very new. The service was good and I am relatively satisfied. After returning the car, I was charged 21.45 yuan, but I don't know why. The rental company didn't explain this, which is not very good.