ALPHA CAR HIRE CAR RENTAL REVIEWS IN AUSTRALIA

The staff's attitude was acceptable, but the wait time for car pickup was a bit long.

The service was very good and enthusiastic. They didn't push their insurance when they saw we had already bought full coverage.

Dislike: I dislike the fact that below 25 yo there’s an additional charge . I think that’s a lil bit ridicioulous .

Battery was broken, couldn't fix it

Staff were slow.

Maybe their business is too good, they are very impatient when explaining issues. It's best if you don't ask anything, just sign, take the key, and leave. I purchased full insurance, but it seems they think full insurance is handled by the rental platform and has nothing to do with them. If there's a problem, you still have to pay first, and then get a refund from the rental platform after returning to China.

Like: Very friendly and helpful with the baby chairs
Dislike: Far from airport. Took a taxi when they had a shuttle available. I didn't know about the shuttle and they blamed it on the broker (EasyRentCars) as they would inform their customers on that service.

The attitude was not good, the staff did not understand Chinese at all. When we called to request a shuttle bus, they told us to take another company's shuttle. After finally finding a shuttle bus, we were told to look for their own, but two shuttles from other companies had already come and gone without seeing theirs. In the end, another company's driver let us get on because we weren't fluent in English and were quite worried, but thankfully their office was right next to ours. The staff didn't understand Chinese at all. We rented a manual car but were not used to it initially, which made the staff very angry. She then asked if we knew how to drive and left. I asked if we could pay extra to upgrade to an automatic car, but she refused and left. If your English is not good, think twice before choosing this company. When returning the car, their attitude was still bad...

Initially, I was told the original car had an accident and was replaced with a smaller car, but they agreed to switch back to the original X-Trail after two days. Everything went as planned without any delays.

Very cheap and great service, but a bit far from the terminal.

The small rental company couldn't provide the reserved car model, had terrible customer service, and getting a refund was a nightmare. If it weren't for my wife being an Australian Chinese who could argue with them, there was no way Zuzuche's customer service could solve the problem. Zuzuche's customer service's English is also terrible.

The rental store is a bit away from Gold Coast Airport, about 2KM. It's not within the airport grounds or nearby, but rather in Tweed Heads. You can call the rental company for a free shuttle service, but their staff only speak English. However, you can contact QEEQ customer service for help to notify the rental company. The shuttle pick-up point is located on the left side outside the Gold Coast Domestic Terminal, towards the International Terminal, near the airport bus (X-BUS) express stop. We had 2 other groups with us going to the rental company. At the store, staff handled the rental procedures, and you need to pay for an electronic tag (for automatic tolls on highways).

Generally far from the airport, and the pickup location is also quite a distance from the terminal. The service is very average. Especially in Brisbane, there was a female receptionist in her forties or fifties who was very impatient and intentionally spoke quickly. She almost kept our only driver's license translation. After selling us an additional insurance, she gave us a smoky, battered car with limited space. I will definitely not choose Alpha Car Hire again!

Like: Done the job I needed it for
Dislike: The no tint on the windows made us feel exposed. The drivers seat belt clip was a pain.

The online address is incorrect, making it inconvenient to return the car. Since the pickup was at the airport with a shuttle service, the address wasn't verified. However, the staff were very patient and had a good attitude.

This company is not large, but the staff and vehicle options are very satisfactory and feel like great value. For parents looking to rent a car and need safety seats or boosters, I recommend the Gold Coast branch which offers safety seats for rent at a reasonable price.

Like: I receive a better car. Good quality and general conditions. Very comfortable for the family and children.
Dislike: It took me about two days to know how to use the cruse control. It was a bit difficult to arrive to the direction and to go out without knot the city. But the staff was very friendly with this. I didn't know if I had to return it clean or not I had to call to confirm.

The store is a bit far from the airport and it's a rather small rental company.

Dislike: On picking up the vehicle via the Perth Airport, I was left at the airport almost 2 hours without communication. On arriving at the airport, I rang the company and was advised that they would have someone there to pick me up as soon as possible as the pick-up car still had a run to do to the international airport. Then nothing. I tried to ring the company again and again and no response. I rang the base company in Sydney and they said they would check it out but no answer back. Rang everyone again and again but no responses except to say that they couldn't connect to the Perth base. After about 2 hours, I decided to catch a taxi to the street address. All they had to say was that the phones were down and that there was nothing they could do about it. They were not at all concerned about my situation. I was so angry by this time. Surely, a business such as this, would have mobile phones to use in such situations! However, I was very happy about the car itself. Very comfy and great to drive. Good on petrol. Allnwas good when returning the car.

Very good overall except the pick up and drop off location is far away from airport and need to wait for shuttle bus to transport to and from the airport. The car condition is excellent.