MADRID CAR RENTAL REVIEWS

This Europcar branch is awful, they seriously discriminate against Asians. Watch out for them, avoid at all costs. You'll regret choosing them.

Very satisfied

Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.

Terrible car, suddenly showed DEF LOW one day, had to spend time fixing it, ruined the whole day's plan.

Very satisfied

Good

The originally reserved car was unavailable, so we were given an alternative of the same class (Volkswagen). As the luggage couldn't fit, we upgraded to a Lynk & Co 01, which increased the rental fee to 585 euros for five days (originally 343.76 euros).

The provided vehicle was old and full of scratches. During a 5-day rental, we had to stop at a highway service area to refuel. After parking for about ten minutes, the vehicle wouldn't start due to its own issues. Following coordination with the car rental platform, we exchanged the vehicle at a Lisbon branch, but this delay caused a 7-hour interruption. On May 29, we returned the car on time in Madrid. The vehicle breakdown caused a 7-hour delay, leading to significant panic and anxiety. Not only did we receive no compensation, but one week and three weeks after the return, 1700 euros were deducted from my credit card twice. This rental company provides poor quality vehicles and is very dishonest. During the vehicle exchange in Lisbon, the staff prohibited recording and threatened to sue us if we did.

The service attitude was excellent, especially the staff who inspected the car during return.

Hertz counter

We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.

Extremely satisfied

The staff are very professional.

Very good

The rental company staff were very patient and provided excellent service.

Make sure to navigate to Parking Rent Car T1

No aggressive upselling, oil fees pre-deducted and refunded after returning the car.

The service was better than expected, no insurance upselling, efficient. Although the car had many scratches, I got the model I reserved for the first time!

I repeatedly emphasized needing an automatic transmission, but they still gave me a manual.

Highly satisfied, the staff were very professional