LOS ANGELES CAR RENTAL REVIEWS

Car too big for me. I didn't reserve a SUV and didn't want it but I had no choice

Organised a fully insured car or thought so only to have 2 sales reps inform me otherwise and had to buy more insurance afer 1st sales person couldnt get me to buy more a second rep cam and took over by the end of it i just bought some to get out of the shop before i walked out without a car and spoiled my vacation orher wise great service.

All good but could probably give tips on what you need state to state legally do we dont get forced to buy types of insurance not legally required as was stated to myself by the fox reps

The guy at the counter was terribly rude. We spent over an hour checking in. When we finally got the car is was filthy out side and trash and crumbs inside. The over all experience was terrible and the worse part of our trip.

I have used them many times and while there are no bells and whistles their prices are good and their service is efficient

Easy to use, great prices, another great experience

The car pickup was slow, making customers wait for almost an hour; the car was not in good condition, as soon as we hit the highway, it warned us that a tire pressure was low, making us nervous throughout; contacting the rental car customer service to return the car, we were told they could only try to apply, with no guarantee of success; reluctantly, we had to visit a repair shop the next day to check if the tire needed repair or the car needed replacement. Initially, a repair shop employee checked the tire and suggested we change the car due to poor tire condition. Since the Los Angeles airport store was too far, we tried the Pasadena store to see if we could swap cars. However, they told us they had no available cars and found no issues with the tire after their inspection, leaving us confused. Finally, to avoid trouble, we decided to use the car temporarily but had to abandon our plan to drive to San Francisco and only explored Los Angeles and nearby areas for immediate assistance, if needed. Luckily, no major issues occurred in the following days.

I didn't take the rental company's bus, so the line wasn't long.

Fairly satisfied

They aggressively pushed insurance but canceled it once we noticed.

The car was clean and in good condition

1. The service attitude at Thrifty's Los Angeles branch is terrible, from the manager to the regular staff. They refuse to resolve the reimbursement issue for the oil change expense, have a bad attitude, and refuse to communicate, making the customer experience very poor! 2. The online customer service is unreliable. I called the rental company hotline in the US to file a complaint, and the customer service representative promised to email me within 1-2 days with a progress update or result. However, it has been a week, and I have not received any emails, not even an acknowledgment of my complaint! This makes me feel that the customer service did not report my complaint at all. 3. The internal communication of the rental company is extremely chaotic. After discovering an issue with the car, I called the roadside assistance hotline for a solution. The service personnel asked me to add oil immediately; otherwise, it would affect the vehicle's performance and could lead to an accident. After repeatedly confirming, the customer service assured me that I could get reimbursed when returning the car. I added the oil and covered the expenses. However, when I finally returned the car, the Los Angeles branch refused to reimburse me, stating, 'You should have bought the roadside assistance insurance, then you would have been able to replace the car for free.' This is extremely frustrating! This incident not only disrupted my schedule but also affected my travel mood, and in the end, they even withheld my reimbursement. It's absolutely intolerable!

Although the car was slightly underpowered, it was praiseworthy that it completed the trip smoothly.

The waiting time was too long.

The self-service machine stopped working after 6 minutes, requiring us to re-enter some information. The queue for manual service was also slow, so we still recommend using the self-service machine for filling out rental car information.

Very bad! They overcharged! Waited two and a half hours to pick up the car at Los Angeles airport!

They tried to sell extra insurance. Even with all the policies printed out, we almost got tricked into paying an extra $400. When we asked them to cancel, the staff became unfriendly. The car brought to the pickup point wasn’t even ours, requiring another round of paperwork to switch cars. We booked a Ford Edge but got a poorly conditioned Dodge instead. The whole pickup process delayed us by over two hours. It’s very disheartening to think about it.

The counter staff was a bit slow and sometimes chatted with the customers in front, but overall it was okay. Maybe it's just that Americans are more enthusiastic and can't help but start chatting?

Couldn't get a Challenger when picking up the car, they gave me a Charger instead, which I thought was okay since it's a V6. However, the rear tire had a slow leak, almost got stranded on the way to Grand Teton National Park. Had to keep inflating the tire until I found a place to exchange the car. They tried to give me a Cruze, but after some negotiation, I got an Escape. They still charged me $61. Returning the car was relatively smooth, but they charged me $12 a few hours later, not sure what that was for. A few years ago, I rented from Hertz in North Carolina, and their service was much better. Not sure if it's a regional difference or if Hertz has declined. I recommend not choosing Hertz...

I couldn't get a Challenger when picking up the car, so they gave me a Charger instead. I thought it was fine since it's at least a V6. But the rear tire of the car they gave me had a slow leak, almost left me stranded on the way to Grand Teton National Park. I had to keep inflating it while driving until I found a place to change the car. They tried to give me a Cruze, but after some negotiation, I got an Escape and had to pay an extra 61 dollars. Returning the car was relatively smooth, but a few hours later, they charged me 12 dollars, not sure what for. A few years ago, when I worked in North Carolina, Hertz had much better service. Not sure if it's a regional difference or if Hertz's service has declined significantly. I suggest not choosing Hertz...

A very dirty car and was previously driven by smokers. Otherwise, everything was great.

Smooth and fine

Filthy car. No windshield wiper fluid. No pick up instructions. Nearly impossible to find the rental office.