It seems that there's a communication issue between the pick-up location and the rental platform. The location had no cars available, but I could still place an order online. After placing the order, I couldn't actually get a car, and the refund process took a long time. My order has been unresolved for over 10 days now, which is very frustrating.
Nous avons été surclassés et avons pu profiter d'un "camion" (Suburban Chevrolet) avec un confort exceptionnel, plein d'options... Même si la taille nous a fait un peu peur au départ, l'expérience a été exceptionnel.
Le personnel à Québec a été fort sympathique et nous a donné tous les conseils nécessaires.
About QEEQ:10.0/10
Nous sommes passés par kayak et tout s'est bien passé.
The staff's attitude was acceptable. There was no detailed explanation during pickup, but similarly, the inspection during return was not thorough either. Therefore, the pickup and return process was relatively quick.
“Excellent service from the app operator and the hire rental firm”
About SURPRICE RENT A CAR:9.0/10
When I picked up the vehicle I was surprised they had given me the car I wanted. Other operators have me a like for like. The service was brilliant and the professionalism of the people there was very high. I would definitely hire from this company again 100/100
About QEEQ:10.0/10
Very good and efficient service with a choice of providers who have every hire company in their app. Would highly recommend this company
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