CANADA CAR RENTAL REVIEWS

El auto que alquile le hacia falta mantenimiento, gasto mucha gasolina

Buena plataforma y rapidez

Returning the car to a different location is not allowed, very frustrating. Refund the deposit

Satisfied

I booked a 'Mid-to-Full Size SUV - Ford Edge,' but on the day of pickup, only a 'Tesla Model 3' was available. The staff claimed it was an 'upgrade.' Ridiculous! Compare the prices of the two models yourself. Since the rental site didn't have an offer for a Tesla Model 3 and the staff promised I could exchange it in two or three days, I tolerated it. Three days later, I went to exchange the car and ended up with a 'Compact SUV - RAV4.' The staff still wouldn't admit it was a downgrade. However, both the rental site and Dollar's website list the RAV4 as a 'Compact SUV' and the Ford Edge as a 'Mid-to-Full Size SUV.' A search on any date will show that compact SUVs are priced much lower than mid-to-full size SUVs.

I booked a 'Mid-size SUV - Edge,' but on the day of pickup, they only had a 'Tesla Model 3,' and the clerk even told me it was an 'upgrade.' Ridiculous. You can compare the prices of the two models yourself. Since there was no Tesla Model 3 listing on QEEQ, and the rental company promised to exchange the car in two or three days when one became available, I reluctantly accepted. Three days later, I went to exchange the car, and they gave me a 'Compact SUV - RAV4.' The company still refused to admit the downgrade. Both QEEQ and Dollar's official site list the RAV4 as a 'Compact SUV' and the Edge as a 'Mid-size SUV,' with the Compact SUV generally being much cheaper than the Mid-size SUV on any given date.

Very friendly service. Great experience.

Easy to use. Fantastic variety.

La prise en charge au Complexe Desjardins, à Montréal, est toujours agréable. Service attentionné. J'ai obtenu un surclassement de véhicule et on m'a permis de le remettre à l'aéroport, ce qui m'était très commode.

Je dirais que le processus était clair. Le "Price Drop Protector" n'a pas fonctionné, mais on m'a envoyé un avis pour me le confirmer. Je trouve que QUEQ envoie trop de messages par courriel et qu'il y a trop d'offres complexes supplémentaires.

But it was great and I was totally happy with the mystery car. The desk told me the mystery carton end up being whatever they have but it save me 30% so it was definitely worth it. I was going to be renting it for a long period of time I made a bit more picky, but this is just for one day work trip.

No snow tires provided during snow season! An additional charge of $25 per day is required.

Snow tires not included during snowy weather! Additional $25 per day required.

Nothing

Nothing

Couldn't be happier. Staff is excellent, efficient and friendly. There was very little wait time. Highly recommend.

Fabulous booking platform. Excellent deals and great cancellation policy. Highly recommend.

The guys are courteous, quick and easy to communicate with. Very fast pick up and drop offs. Helpful with me having 2 kids (one of which is a baby) a stroller, and a luggage.

Quick booking. Straigh forward.

Got an upgrade on my car because I'm a Gold Plus member which is good. The service was easy and great. But they've charged one extra day of me and I needed to call they to undo that, so this made the experience not to be 100%

Absolutely loved the vehicle that was selected for us. Choosing the mystery vehicle was perfect for us so we didn’t have to get a second rental. We had lots of space for all our luggage and were all very comfortable during our travels. Just wasn’t happy with a charge per day for each additional driver, was about 30% of our daily rental cost extra to do so.

Constant communication and support if needed.

I often rent cars from them, and it's pretty good. There was an issue with QEEQ's information. I needed to drive to the US to see a friend, and when I explained to the rental company, they just nodded and said it was fine.

I already have insurance.

The car pickup is not at Terminal 3; you have to take the skytrain to Terminal 1. There was a minor scratch on the lower right front corner, so I took a photo. When returning the car, the staff exaggerated and said it would cost seven or eight hundred. They told me the amount would be deducted from my credit card. I informed them that my rental insurance covers all costs and asked them to discuss it with my rental company.

The staff's attitude was not very good. I don't know if it was just towards Chinese people or everyone, but we had to wait 5 hours to get the car!

It was okay.