GERMANY CAR RENTAL REVIEWS

The car rental location in Hamburg is a bit hard to find; it seems the GPS might be slightly off. However, following the airport signs makes it easier to locate. The staff was very nice and upgraded us to a Mercedes-Benz C-Class. During the trip, a stone hit the front windshield, causing a long crack. We immediately stopped by the Eu store in Oldenburg, where the staff wrote a proof that it wasn't our fault, and the issue was resolved smoothly in the end.

Satisfied

Very good

Very satisfied

Car was partially ok. Staf at Europcar (who cover Bucbinder) were very unpleasant. Would not like to deal with them again.

Very easy to operate and user friendly

Wheego is a recently established car rental company. I arrived at 6 AM and there was only one staff member. The service was very good, detailed, and patient.

The car rental company wasn't very friendly and had many hidden charges.

Good

It's okay.

Satisfied

Overall service was satisfactory, but there were attempts to upsell car upgrades and insurance.

Didn't have the answer automatic as ordered, but upgraded to a different car.

Very satisfied!

Very good

The location is not clear I spent a lot of time to reach to their office even after asking information staff

Very satisfied

Zuzuche service was great, but Europcar was terrible! 1. When picking up the car, I was downgraded. The Volkswagen model I chose on the Zuzuche app was more expensive than the Hyundai model I actually received. If I had rented the Hyundai directly, it would have been cheaper. I paid for a Volkswagen but ended up with a cheaper Hyundai. I asked the staff to change the car, but they said the picture is just for reference and they don't guarantee the model. Other rental companies usually upgrade the car if they can't provide the specific model shown in the picture, but the Europcar staff insisted they had no cars available and gave me a cheaper model. I asked to cancel the rental, but they said I could return the car but wouldn't get a refund. Since my travel plans were fixed, I had no choice but to accept this arrangement. Throughout the process, their attitude towards us as Chinese customers was very unfriendly. 2. After picking up the car, I noticed that its maintenance was due during our rental period. 3. After returning the car on January 13, I still hadn't received my deposit back by early March. I had to contact Zuzuche customer service to coordinate the return, and I finally received it on March 14. 4. The location of the pickup store was wrong on Google Maps.

Very satisfied

They won't give you the car even one minute before 7 AM, even though staff are already inside.

The car was new, with only 1600 kilometers driven, but the deposit was a bit high at 1350 euros.