GERMANY CAR RENTAL REVIEWS

Very satisfied

In our home country, we took the same car with the same people and luggage to the airport, but the staff here insisted that the Mercedes C-class couldn't fit our luggage and asked us to pay for an upgrade to an Audi A4 wagon. Coincidentally, another customer nearby was also asked to upgrade. It seems the reviews about forced upgrades are true. We were in a hurry, so we had to upgrade. Fortunately, the A4 was a diesel car, as I hoped, and had only 3277 kilometers, almost brand new. When returning the car, the staff inspected it very carefully, noticing a tiny chip on the windshield caused by a small stone. Thankfully, we had full insurance. I checked the windshields of a few nearby cars and saw many such tiny chips; the company considers them as damage. I suggest getting full insurance when renting a car. Overall, the car was fine, but after driving 1000 kilometers, it indicated that it needed one liter of oil, quite similar to domestic Audi cars needing oil for long trips.

The service was mediocre. We booked a Volkswagen Golf but ended up with a Dacia, a car I've never heard of. It was clearly the lowest trim in the all-road category.

Near central station

See below

Overall service was okay. Couldn't find charging spots, so didn't charge the car. Experience was still fine.

Very professional and smooth

Very satisfied

Satisfied

You didn't recognize my reservation in Europe! In the end, I didn't get a car at all! I couldn't pick up the car!!!

The car provided locally was very new, and there were no additional fees. Overall, very satisfied.

I booked a car for 7:30 AM, but after completing the paperwork, I had to wait another half hour because the car wasn't ready. I reserved an SUV but was given an A3, otherwise, I would have missed my meeting. The car was full of scratches not recorded on the paperwork, so I hurriedly took some photos. There were no staff members when picking up the car, so I had to ask staff from another company to switch the car system to English. This was my first and last time using OK MOBILITY!

The service was excellent. They provided a brand new Audi A3, which was a pleasure to drive. All functions were complete.

Very satisfied, they answer all questions.

Satisfied

All rental car returns are centralized, just leave the keys in the car and park it in order, very convenient.

Very satisfied

The pickup process was smooth, and they gave us a relatively new Fiat 500X, which appears to be a high-end model with a fully openable soft top. It would be really comfortable if the weather were warmer.

This is my numerous time using Europcar. Not only are the cars new and high-performing, but the service attitude is also excellent.

Excellent service, both picking up and returning the car were very convenient.