GERMANY CAR RENTAL REVIEWS

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.

car has some demages, but it’s ok

some transactions problems happening.

The car is clean and new. It’s better for the beginner if the staff guides the customer to check the car condition before hitting the road.

It’s a convenient booking platform. The price protect is amazing.

Unclear charges for insurance - Environmental protection fee?

The pickup location was hard to find and there was no one to guide us. No staff was present when we arrived.

The staff were quite patient.

The car was good but I wanted to change the name and the address of the invoice and Enterprise didn‘t want to help me with that.

Very supportive

The 2 agents I dealt with at the counter were extremely helpful and courteous. I was even given an upgrade to a much larger and newer vehicle for a very small up charge fee. I loved the vehicle and I had no issues with the rental company.

I love the Easyrentcars app!

The staff were great and very helpful - spoke excellent English. Car was a Passat rather than a Skoda Superb - as Booked - they don't stock Skoda. Although I know the Skoda is bigger, the Passat worked out alright. The pick up and drop off were easy and staff were very helpful.

Easy to book and great communication/updates up to the visit. Have used Easyrentcars before and will use again. Good value for money - better than going direct.

Everything was good and generally, we had no problem. There was just one thing. The car was diesel and also using AdBlue. When we were on the road, the car started giving a warning "AdBlue level is low, after 130 km the engine will not start". The km in the warning was continuously decreasing so we had to fill AdBlue. Normally the GLOBAL rent a car is responsible for filling AdBlue we are just responsible for the filling diesel. After dropping off the car, we showed the receipt of AdBlue and got the payment of it after some days, there was no problem! But it was an extra procedure that we shouldn't have made an effort. And also if we did not show and request our payment back, it would be an extra cost for us so it does not sound good!

it’s ok

Staff is really the best I ever met on airports Car was really good

Surcharges for airport still not solved

First, after contacting them immediately about a brand new pair of sunglasses, they said it couldn't be found. I don't understand who would throw away sunglasses as trash? They kept saying they couldn't reach the rental company, which dragged on and on! Second, the car wasn't given to me with a full tank of gas, so I returned it with the same amount of fuel, but they still charged me for a full tank. I've rented cars many times, but this is the worst experience!!

Arrendé un auto Mercedez Benz y me entregaron un Renault. Creo que hay mucha diferencia entre los dos autos.

Arrendé un auto mercedez Benz y me entregaron un Renault.

Everything is prefect.

Everything is prefect.

Top staff at the airport.Kind, competent and jokey

Top and friendly staff at Hannover Airport.It is a feeling like coming home to friends

Okay but still surcharges for airport.That should be changed

Good

Perfect

It was ok

It was ok

Pretty good, mainly because it's cheap