GERMANY CAR RENTAL REVIEWS

The car was a free upgrade. Very nice and spacious. Unfortunately, Hertz counter in Memmingen airport opens a little late for our flight. We arrive at ~7 am and the counter used to open at 7:30 which was fine. Last time someone showed at 7:50 and told us they actually open at 8:00. This will leave us to wait 1 hour to pick-up the car on future bookings.

Super awesome price tracking feature. We got to save 22% on what we were willing to pay when we booked.

it’s ok thanks

The car pickup process on the 24th was simple. I reserved a Caravelle but got a Mercedes V250d instead.

Excellent service

Many additional fees that weren't disclosed when booking.

We were upgraded and were very happy with the larger car

The counter staffs are very friendly and gave us clear guidance. We really appreciate it.

This is our first time to rent successfully a 7 seater automatic car with such lower price in Germany. We will definitely come back again!

I didn’t get the SUV I reserved but they gave me a smaller car and I was so pissed off like they wanna reap people off

Top staff at EUROPCAR airport HAJ

Okay but still all time having extra costs for airport

It turned out to be Europcar. There were cheaper options with other small rental companies, but I chose a big brand to avoid hidden fees. However, it was the same! At the counter, I explicitly told them I didn't need insurance as I had purchased it domestically. The representative smiled and agreed. Later, she said she upgraded our car for free but never mentioned we would be charged for it. In the end, we received a bill for thousands, including upgrade and insurance fees!

The company forces additional insurance without informing customers.

Upon arrival, we were informed that the car we booked online was unavailable. We had to pay extra for a higher-end vehicle and were repeatedly offered more expensive cars.

Good car,they gave me diesel and big car...Only car tank was not full...I told personal and he changed 3/4 on check list...When i drop off car,Mrs.Lisa was so kind,she finished all procedures fast and easy...Thanks

10 points

The overall service was fine, but we only got a Volkswagen Golf, which was a bit disappointing and felt like a loss. I don't recommend renting from EUROPE in Ulm.

Every week it is really a pleasure to meet this kind employees from EUROPCAR at Hannover airport

Cannot use my vouchers for rebate and all time fees for airport.They will never solve it...

Great service

The car was new, perfect. Counter could have been faster.

Everything was smooth.

The queue was swift, and I got a new car with only 17 km on it.

Top staff at Hannover airport.Thank you very much

All time having extra costs to pay for airport

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.