GERMANY CAR RENTAL REVIEWS

The car we were given was actually a Hertz car, not a Dollar one. Everything was fine, other than when we picked up the car, the guy at the rental counter in Munich specifically said it was a diesel car. Part through through our trip, we needed to fill up with fuel, nbut the diesel nozzle didn't fit the tank. The tank suggested it was petrol. We called Hertz to ask what to do, We were told that the records stated diesel and "good luck". we spent a lot of time trying to decode the VIN numkber, but that didn't help, we researched the make / model of the car (Ford Kuga) online but that din't help either. We were close to going to a Ford dealer to get their help but it was the weekend. So in the end we filled up with petrol and everythingwas fine. When we returned the car to Frankfurt, the person who greeted us told us it was a petrol car. Your records for this vehicle need to be cahnged, or at least not have your counter staff tell customers incorrect info. Other than that, the car was excellent

Booking was very easy using Easyrentcars.com

The staff were talking poor English and the male staff was not polite. Also I requested to use toilet but he rejected!! The other things like vehicle condition etc. were good.

Always great.

Top team at the airport at EUROPCAR

Okay but room for improvement for rates all including

This is outright fraud. At Munich Airport, they said there’s no extra insurance, only a pre-authorization—it’s just a blatant scam. Do we have to record everything everywhere we go? Germany is full of discrimination!

The car was exactly what we asked for. Very clean and new. Very good service at the counter. Easy to find right by arrivals at Frankfurt airport.

straight forward and good value. Will definitely use again.

Convenient

Always like to come home.Very friendly and competent staff at the counter.

Satisfactory

I booked through an agent but picked up the car at Europcar. Although I specified in advance that I needed a 7-seater, it seemed like there was poor communication between the service provider and Europcar. When I arrived, they only had a 5-seater available, and I had to pay extra to upgrade to the only 7-seater, a brand-new Multivan. The staff at the store were chatting away, probably because it was close to Christmas, and they didn't attend to us while we were waiting.

Overall service was quite good, and the communication was very patient.

Quality of the car was excellent. Friendly and helpful service on pick up.

Clear and easy to use website. Booking was straight forward.

Always they are my first choice of rental car company because of their cars, staff and prices

The best rent car application. Easy to use, safe and secure, best price guarantee. Strongly recommended.

People who don't speak any foreign languages found the pick-up and drop-off process very smooth.

Car exactly as expected, worked fine. Customer service agent at pick up was friendly and helpful.

No issues with booking. Didn't get any price drop notifications this time.

Checking with you now but hertz Did not hold the cars booked when our flight was delayed by 6 hours and we had to rebook with them through you Don’t understand why not given we paid and were arriving charged more and are trying to charge 75 euro for not bringing the car back 100% full when it was over 90% full and cost to top up would be c 10 euro

Initially good but follow up was difficult after hertz let us down Took 3/5 hours to rebook which was stressful

The car pickup and drop-off went pretty smoothly, not bad.

Top customer service at Hannover airport.

Was offered an option to upgrade to SUV (Ford KUGA 2.0) by paying EUR5 per day. Happy with the upgrade!

Excellent !

Excellent !

The counter staff let me buy another fully protection insurance, but when I take that booking, I but the super cover for the insurance