JAPAN CAR RENTAL REVIEWS

Great staff, convenient location, the process of checking in was well organized & ran smoothly.

Great deals!

The pickup location is right next to the subway station.

The quality of the car battery needs improvement.

overall experience was very good !

rates are very reasonable

I have been given Toyota Yaris instead of the Nissan Note even they have plenty of the Nissan. The car is good clean condition but the engine gives too much noisy sound, it’s not smooth engine as the Nissan. I don’t like the rental company because at the beginning they were forcing me to sign papers that will shoulder accident penalty to my side which I totally refused because I have paid AXA insurance to waive this penalty . The office tried to trick me into this by saying I will have to pay that part of any accident and then I will be able to collect it from the insurance which is not good and not correct . Any way . The car was ok. But the built in GPS is always taking me into the Toll gates which is really costly . I advice everyone to have their own gps system in their mobile or what ever device, Better than the one in the car .

As per the website, there is an option says that if the price got discounted after the purchase and the total payment, this option will allow for the refund of the total discounted price before the date of using the car. That is totally not true. On the same day of using the car and just 2 hours ahead of receiving it, I made a search on the website and found the price was cheaper, so I canceled my booking and booked again with the new cheaper price, which was easyrentcars have done it by giving me the difference as per their promise. So people you need to keep checking on the prices till the last time .

The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.

The car was a decent size for the price. Pick up place easy to find and airport shuttle provided. Staff were very helpful

清潔な車体。 スタッフの応対が理解できるけど杓子定規なのは気になるところ。

冬の時期は四駆の選択などができるとありがたい。

Reliable

Very satisfied

They didn't provide the car model I reserved, and there was no USB port in the car, so I couldn't charge my devices.

There is strong smoke smelling in the car when we just get the car. We are not smoker but understanding smoking in cars is very common in Japan

Staff speaks very little English. GPS language has been set to English but the map and setting are still in Japanese. Not that useful. I recommend using own GPS.

Exceed our expectations for both the service and the serana car itself. We would like to get the snow tyres for traveling in winter but their nissan cube doesnt have the snow tyres so they upgraded to serena model for us, it was fantastic

good

good

very good rent car company . the car clear and the price very good.

pre book the etc card as it will be hard to get at the counter

Communication in English was a bit challenging. Although I informed the staff that I had purchased full insurance and showed proof, they still seemed unsure. Overall, it was not bad.

Good location, easy to find, no need to queue, staff have excellent attitudes

nice service