JAPAN CAR RENTAL REVIEWS

Located close to the station in the Royal Daiwa Hotel car park. Great location, quick pick up and drop off. Our Honda Fit or similar was a Mazda Demio. Great on fuel economy (engine stops at lights etc) Don’t forget if you buy insurance through EasyRentCars you need to pay the excess first to the car company and then get your money back.

Our second time booking with EasyRentCars and happy to find that we can use them here in Japan as well. The prices here are local membership prices so definitely well below market price. You couldn’t do any better as a local to be honest ... unless you can join each car rental company as a member. Well done EasyRentCars!

I got the car not my booked model Suzuki Baleno and they gave me another model Suzuki Maruti vehicle body height too high. It can't get into the car park elevator when check-in hotel.

not enough manpower of staff as a couple in front of me already spent 30 minutes proceeds document or something. Then another 2 group behind of me keep waiting

no comments

Good service

Staff is helpful and can speak English to smooth the whole car rental process.

Looking for more promotion and good deals.

Although the staff's English wasn't great, they made a great effort to answer our questions. Very professional and friendly.

Although there were some language barriers, we were able to understand each other. The staff was very friendly and even gave me a ride to the JR station after I returned the car.

Very good condition. Staff at counter is very helpful.

Easy to use the App.

I booked Sabaru Impreza but was offered Mazda 3 which is totally out of our expectation. I don’t expect Mazda 3 is similar class as Sabaru Impreza as car price, quality or performance.

The staff were very professional and attentive, providing thoughtful and comprehensive service for the customers.

Overall, it was quite good. There is a counter at the airport, and staff will direct you where to wait for the shuttle. We waited a bit long for the shuttle. Then they take you to the rental store.

Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.

Book early with Eastrentcars.com. i saved alot of money this time.

Very good

Very good

The rental company staff spoke Cantonese, communication was easy.

Great services

Smooth

Vehicle had problem on automatic sliding door open (passenger side)

I recommend this car rental place due to its low excess, easy access from the station, friendly staff and quality of cars. Payment is at the point of pick up not at the time of booking but they accept all credit cards as far as I can tell.

Very easy to use booking platform. Great rates on insurance.

快捷方便～

book過多次，好用

When picking up we asked for the unlimited toll pass which we thought they charged us for... I paid for something extra about the toll pass, then on drop off they made me pay an extra 30 000 yen. After all that they wouldn’t even drop us off at our hotel (min drive away from rental place) but instead drove us 20 mins back to the airport so we could buy train tickets back to the same area as the rental car area and then walk 15 mins to our hotel. When picking up the car I inspected the outside of the vehicle for any prior damage and the rental guy seemed insulted that I didn’t just trust everything was accounted for. Luckily I didn’t because there was a giant dent in the side of the passanger door which I’m sure they would have charged us extra for had I not pointed it out and taken photos as proof that it was like that when we picked up.

Good

Good