SURPRICE RENT A CAR CAR RENTAL REVIEWS IN ITALY

Very helpful staff

easy and chap to book

Service au comptoir pitoyable, pas fiable, une caution de 1200€ . Nous avons attendu plus de 1h30, un personnel lent et qui ne fait pas le constat de la voiture: il nous demande d’envoyer par WhatsApp les photos!!!!! A fuhir!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Okay

It was a big surprise that they didn't accept my American driver's license and made me pay an extra $300 to be able to rent the car. Also, why do I have to drive a manual shift car in 2022? Shocking...

The process was easy, maybe state certain restrictions in a more obvious way so one won't be held hostage at the rental place to pay extra charges.

Quite good

Muy mal servicio. Entregan coches llenos de toques y rallas por todos lados que notificas pero dicen que no pasa nada, y a la vuelta te hacen un teatro y te obligan a pagar por defectos ya existentes en la recogida. Fatal, no volveré a viajar con ellos.

Menos mal que reserve el seguro a todo riesgo con QEEQ.

An extremely poor experience with intentional fraud targeting consumers. My credit card was charged 800 euros without authorization, and there's absolutely no service from this rental company.

Average

Excellent service. Very friendly

Best car hire app

Excellent

Email me and i will inform

Try to avoid renting from this company

The service attitude is quite good, but the location of the rental office is inconvenient to reach, only accessible by the rental company's shuttle bus.

Rude attitude

Was asked to pay an extra 210 euros unexpectedly

This car rental company is notorious for fraud and is highly unreliable. The Google rating is less than 2 stars. Strongly recommend that Zuzuche remove this company. Specific issues include: - Push for overpriced insurance: They highly emphasize scenarios with high compensation to sell a €150 insurance policy. Upon refusal, they appear to take a vengeful stance. - Extremely slow pickup process: They questioned the translated document provided by Zuzuche. Later, I saw on Google reviews that this company tends to use document doubts to increase fees. - Malicious damage claims: The vehicle damage report was very vague and missed many parts, with no photos taken. After inspecting thoroughly, they reluctantly added details. At return, they scrutinized the car with a magnifying glass and claimed small white spots on the glass were my fault, demanding a glass replacement and charging €1100. Their attitude was extremely arrogant during communication.

They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.