SURPRICE RENT A CAR CAR RENTAL REVIEWS

The staff where putting pressure on us spending more money on all sorts. This was not said when we booked. We ended up paying 171.95 Euros, was disgusting as we had our own insurance they said it didn't cover but it 100% did. As they said they didn't understand my argument they said is this amount or nothing. Then they charged huge amount on the credit card which I still wait to get back. Awful would never book again. We book cars at least 10 times a year and this was the worst yet due to adding money on top.

I was told in my country that all necessary documents for vehicle border crossing were prepared, but upon arrival, I was informed that the documents were not ready due to missing materials.

As always amazing service.

Brilliant app highly recommend

Car behaved great and just as expected, had a good few bumps and scratches (all in bodywork) but staff took note of all of them so no hassle when returning it. Busy during pick up so took about 20 min to get the car after arriving on the company premises. Shuttle bus to and from airport is quick and usually don't have to way much for it. Good experience with them, not first time booked cars there and never had any problems whatsoever.

Price drop is good but only looks to its own booking. Ended up cancelling initial booking and rebook another one from scratch for half the initial price (different company from initial booking, same car size). Easy to book and cancel it (still haven't checked if funds were returned though since takes a few days)

The staff where super helpful and even help set up my aim

The car had a lot of scratches but I took pictures and they were efficient in checking it was all ok.

Slowest pick-up service ever. I was the 5th one in the queue and I had to wait more than 1h.

The people at the pick up desk are rude and we wasted a lot of time at the office. Information as to where to wait for pickup was not clear and when I tried calling the number provided, there was no answer. It took a while before figuring out where to wait for pick up.

This was great. Will surely use it again but not with Surprice Rent a Car.

Very helpful staff put us on the road very fast, our car was great for all 22 days traveling in Europe. The car return was smooth! Great price, great people, great location -recommending to everyone who needs a small and reliable car!

Explanation of where the pick point was, could have been better

Car for rental need to be checked and well prepared for customer.

When got some urgently, cannot contact you via phone call. Customer and local company should have contact channel via others application such as WhatsApp too.

The car was new and excellent and it was in a higher category than booked. Pickup was perfect. At return, the agent declared that the vehicle was scratched although it was returned in perfect condition and the scratches were imagined. We took photos and will vigurously contest the charges.

Very easy to book, with complete information. I hope that Easyrentcars will properly take care of the renters pretention for non-existent scratches.

The car was very old

Incorrect information about airport meetup location. Had to call twice Pickup took 20-30’ longer than usual Everything else was impeccable and value for money was certainly outstanding

Would use again

auto a l exterieur de l aéroport, temps pour le transfert vraiment long, meme temps long pour le retour

Do not rent cars from here; you will be scammed.

No problem with anything...

When we went to deliver the vehicle, there was no staff. They told us that there were staff in the office 24/7. We also found that they work 24/7 on the website. When we arrived at the delivery we saw a warning to leave the key and had to leave the key in the cabin without staff. Then we learned that our deposit was cut unannounced. When we checked, they threw the picture that the vehicle was defective, but we left the vehicle flawless. You may encounter such problems with other companies I recommend renting a car.

Thank u EasyRentCars for everything

Small car, small engine, terrible condition, broken key fob, only water in screenwash, wipers in terrible condition. Counter is not in the airport, no one waiting to pick us up, had to call them to collect us... guy was smoking a nasty cigar in the car too.. One kind of redemption is that we got lost on the way to drop off and the guy stayed opened for 40 minutes after closing time which was good but they did charge us €29 late drop off fee... so not really a redemption but at least they waited. Would not hire from this company again and wouldn't advise anyone else to.

Simple and easy to use.

Really friendly company. All staff are accommodating. They aim to help and make sure the pick up is completed quickly.

Amazing app, even after comparing prices you can’t be the service and the price drop facility’s