AUTOUNION CAR RENTAL REVIEWS

The car rental experience with Auto Union in Dubai was extremely poor. The app stated that there would be a person holding a sign at the airport for pick-up, but upon arrival, there was no one in sight. When I called the rental company, my first call went unanswered. It wasn't until my second call that I was told someone would come to pick me up. The person who came to pick me up could not speak English clearly and asked me to contact him via WhatsApp. We finally met more than an hour later than the scheduled time. Additionally, besides the 2400 AED deposit, I was charged an extra 640 AED for the car rental, even though I had already prepaid through the app. The fuel tank only had two marks of fuel when I received the car, and I wasn't informed about refueling requirements until I persistently inquired via WhatsApp. Very unprofessional. When it was time to return the car, we had agreed on a time of 8 PM at the airport parking lot, but the person was almost an hour late and also had poor English communication skills. On March 27, I noticed during reimbursement that the rental company had charged an additional 26 AED to my credit card on March 24 without any notice. The charge was under the name Golden Key Rent a Car, which did not match the company name. Terrible experience!

The service was relatively slow.

Overall very satisfied, great value for money.

Very convenient

They'll remind you to take pictures when picking up the car. Even though they don't inspect very thoroughly when you return it, I think it's still wise to keep a video as a precaution!

The agent will remind you to take photos when picking up the car. Although they didn't check very carefully when the car was returned, I think it's better to be cautious and keep videos!

The waiting time was too long

Good experience, dealt with in a professional way.

Great as a booking platform everything very clear and at a good price

When we got there, we were persuaded to buy insurance, promising it could be refunded when returning the car. In the end, no refund was given. It's purely deceptive. Absolutely terrible.

Absolutely trustworthy.

Satisfied

Extremely satisfied

A staff member met us at the airport exit and drove us to the rental car store. The car collection process was convenient and straightforward. We bought comprehensive insurance, and there were no additional sales pitches or conditions. We quickly set off in our car. The owner even bought us each a cup of coffee from a nearby shop. The car model was the same as the one we reserved. The return process was also very quick. Overall, this is an excellent car rental company.

The service process was quite smooth, and the staff were very friendly.

Got lucky, it was a new car with only 800 kilometers. The store is small and hard to find, but the process was fast.

Terrible service, they scam the vehicle deposit. Scammers.

Overall quite satisfied, the pickup and return process was convenient and quick.

The overall service was excellent!

They didn't provide the reserved model.

Good service.